Articles

 Are you not sure if this is the right option for you?

If you are in doubt if Voyced or the specific Voyced product is the right one for you, please...

 Why does (almost) every product mention 'custom'?

Why does (almost) every product mention 'custom'?As we talk to our clients we often find out that...

 All telephone country and area codes - An overview (wikipedia)

List of country calling codes Country calling codes or country dial-in codes are telephone...

 Customer verification

Business client verification* We welcome business clients from all over the world but with that,...

 What do I get and what do I need to sign up with Voyced?

Connected to the world If you “just” need a SIP / VoIP account with a real telephone number for...

 What is the difference between the various types of DID?

We have several different types of DIDs/telephone numbers that cater for the various ways of...

 Why is Voyced a pre-pay system?

Working with a prepaid system is beneficial both for you and Voyced. The why?While we maintain...

 Bank account / Payment details

How do we pay our invoice?Each invoice is automatically set to the default payment method for...

 I want to pay my invoice through a different payment gateway

That is fine with us, of course.Please, don't create a new order (and therefore another new...

 Allowed timeframe to supply us with required paperwork for DID registration.

What are the allowed timeframes to supply us with required paperwork for your DID / telephone...

 What is (TopUp) Call credit

As Voyced is a prepay system, you'll need to have credit to make a call. Once you get near...

 What is a TopUp?

A TopUp is the process of adding call credit to your account so that you can make calls.You can...

 Does Voyced have any Call Bundles / Flatrate Packages?

Does Voyced have any Call Bundles / Flatrate Packages?We do not do flatrate packages or call...

 My call credit is running out what should I do?

Once you get near to the end of your credit, you will be notified when you make your next call...

 Do you support the SIP standard

As we adhere to the SIP standard, you can use any SIP compliant device or software and this...

 How do I TopUp / add call credit?

You can buy a TopUp online, in our Client area, and an invoice for that TopUp will automatically...

 What do you get from us?

When you sign up with us we can supply you new numbers in the area of your residence or place of...

 What hardware can I use with Voyced?

Any hardware that is SIP compliant should work without any issues.We’ll supply you with the...

 What Softphone / software phone can I use with Voyced?

The Voyced SoftPhone for SmartPhones.Voyced has released its own SoftPhone App.It is a very...

 How do I set up my account?

We will supply you the details to set up your account in the hardware and/or software of your...

 Is inbound traffic on Standard DIDs/Telephone numbers free?

Yes, in essence, it is.We do have a Fair-Use policy in place to prevent abuse or wrongful use.If...

 Voyced Interoperability

The Voyced IPPBX solution should work out of the box with all other SIP compliant hardware and...

 What is this Virtual PBX / IPPBX?

The IPPBX (or Virtual PBX or Hosted PBX) is the heart of Voyced really.We use a commercial grade,...

 Where can I get help if I can't get it to work?

It’s best that you start by opening a ticket at our Support desk.This way your question can...

 Where can I call to and where is Voyced active?

With Voyced you can call any other telephone number in the world (termination to anywhere), so...

 Porting my number?

What is porting my telephone number, can you do that will all numbers and what is involved? To...

 What are Voyced Internal numbers?

They are full blown VoIP accounts, with the only real difference being that they can't be dialled...

 How many concurrent calls / channels are included with a DID?

Each DID will come with 1 VoIP inbound / outbound channel so will be able to have 1 concurrent...

 Cli versus non-CLi

Do we use CLi or non-CLi termination? This is something we get asked regularly.The answer to that...

 Is there a maximum Call length / duration

The answer is short and sweet:Yes, there is.We have set a Maximum Call Lenght of 3 hours (= 180...

 What is a CC DID? And what is the difference between the standard and CC DIDs?

What is a CC DID? CC DIDs, or Call Center DIDs, are DIDs that are specifically meant for Call...

 Is Auto dialer / predictive dialer traffic allowed?

We can be very short and concise about this, no.If we find that you are using that type of...

 Can I choose a ETR DID / telephone number or range of numbers?

With regards to ETR (Easy to remember) DID's / telephone numbers and/or specific ranges of...

 Gold - VIP - Premium - Vanity DID / telephone number

What are Gold / VIP / Premium / Vanity  DIDs / telephone numbers?In some countries there is a...

 Call in ‡

What does 'Call in ‡' mean?We will not tolerate abuse of our systems.Therefore, this option is...

 Why is my free E-mail address not accepted for registration?

Recently we have had to decide not to accept E-mail addresses from the various Free E-mail...

 Major change of Client account details and/or moving service(s) to another client account.

I need to change some small details on my Client account in the Clientarea.You can adjust most of...

 Terminating 1 or more services with us

For whatever reason, you have decided that you want to cancel 1 or more services with us, how to...

 Wikipedia on VoIP

You can find further and independent information about all that is related to VoIP on Wikipedia