Basic setup information
Setting up your Voyced line is simple, as long as a few key requirements are met. Follow the...
Can I get my setup instructions send again?
Yes, you can resend your setup instructions directly from your Voyced Clientarea.
How to...
External IPPBX solutions connectivity/interoperability
In 2018 Yeastar and Voyced completed their extensive interoperability testing and officially...
Plan before setting up your IVR / Auto-Attendant
Why planning your IVR matters
Before you begin setting up your IVR (Interactive Voice Response)...
Setting up your VoiceMail such as your outgoing message, etc
You can set up your voicemail in two different ways, depending on what works best for you.Both...
Where can I find the account details so I can connect a device to my Voyced number/account(s)?
To locate the DID details(this is what you will need to register a VoIP device/number to the...
Where do I find my Hosted IPPBX login credentials?
To obtain your IPPBX login credentialsLog in to the Clientarea at...
Where do I log in to my Hosted IPPBX environment?
Accessing your Hosted IPPBX account
To manage your VoIP services, voicemail, call routing, and...
What is POE and do I need it?
What is POE?
POE stands for Power over Ethernet.It allows a compatible device to receive both...
What do I need to put in the .txt file that is requested?
Why this file is needed
To activate certain telephone numbers, especially in countries with...
What are Allocation and Activation time?
When you order a DID (telephone number), there are two main steps in the process:
Allocation...
Voicemail. How to best set it up and how to access it?
Each number or account on the Hosted IPPBX can have its own voicemail setup.You can choose to...
How to use the Porting form
The following article outlines how to submit a porting request to transfer a DID to be hosted by...
Microsoft Lync connectivity to the Voyced Hosted IPPBX
If you're using Microsoft Lync (now part of Microsoft Teams/Skype for Business) and want to...
More elaborate SIP Server setups
The Voyced platform offers several ways to connect to our SIP servers.Each option varies in terms...
Call Barring set: Premium numbers
To protect our clients from unwanted or unexpectedly high charges, Voyced applies call barring to...
Call Barring set: EU / EEA Only
The following numbers are included in the Call barring set: EU / EEA Only% = any number(s)...
Sample Asterisk base configuration
If you're using Asterisk with your Voyced account, the configuration below offers a tested and...
How does it all work with a Standard DID?
A Standard DID (Direct Inward Dialing number or DDI - Direct Dialling In) is a business-grade...
How does it all work with a Toll-Free/FreePhone DID?
A Toll-Free or FreePhone DID is a special type of business telephone number where the caller...
How does it all work with a UIFN TollFree / FreePhone DID?
A Universal International Freephone Number (UIFN) is a special phone number that lets people...
How does it all work with a Call Center (CC) DID?
Call Center DIDs are specifically designed for businesses that handle high inbound call...
