Articles

 1. First check if your Internet connection is functioning as it should

If your Internet connection is not functioning as it should, your devices won't be able to...

 2. Check the Announcements page for possible maintenance work or disruptions

Although we try very hard to prevent any disturbances in the service, we do have to do some...

 3. Have the problems started after updating firmware or replacing / adding devices?

Have the problems manifested themselves after changing or adding on of the following: - a new...

 4. Check if your phone is set to DND (Do Not Disturb)

You can dial out, but they can't call you? Do incoming calls go straight to voicemail?...

 5. Check if your phone is set to Forwarding

Another possibility is that, often by accident, a Forwarding modus has been activated. Often you...

 6. Check if your Internet connection is plugged in to the right network socket on your phone.

Most IP Phones have 2 network ports: LAN or INTERNET: to connect the phone to your Internet...

 Capturing local VoIP data stream / Capture a TCP trace

Have you been asked to send us a capture or a call trace?On occasion, we may ask you for more...

 IP banned/blocked from entering the Clientarea

You are banned from logging in to the Clientarea?If you get an 'IP Banned' or "IP blocked' error...

 Troubleshooting a 32 seconds issue and Broken ACK

What causes 32 seconds disconnection? A 32-second disconnection issue is caused by a broken...

 What are the Minimum Call details we need to investigate an issue?

If you send us a Technical Issue Ticket you will be asked for the following details but if you...

 If you can't dial 1 specific number

If you find that dialling a certain telephone number doesn't work as it should, and you have gone...

 Troubleshooting Single audio in VoIP

Troubleshooting Single audio in VoIP and solving it(Single audio is also known as One-way audio)...

 Port forwarding

What ports should I forward on my NAT device to make SIP work?There are two types of traffic that...

 User Agent says “registered” even if my username or password are incorrect

I tried to register with the SIP server, but my User Agent says “registered” even if my username...

 User Agent says “registered” but I get an audio message telling me that the account is invalid?

User Agent says “registered” but I get an audio message telling me that the account is invalid?Of...

 IVR / Auto-Attendant says 'no valid input'

I've set up the IVR / Auto-Attendant but when I try it I get the error 'no valid input' after a...

 My phone display shows a wrong/strange number when I get a call.

This is generally because there are many different VoIP systems out there and some adhere to the...

 Porting rejected

You asked your new provider to port your number but it during that process it was rejected,...

 Setting up a Gigaset IP phone (DECT)

Set up your Gigaset with a reliable VoIP Solution by signing up with the best VoIP provider for...

 Account Suspension / Non payment of invoices

Take note that all Voyced services are PrePaid services.Recently we have seen more and more...

 Calling (International) Premium numbers?

Can we call any (International) Premium / Freemium numbers?Possibly yes, possibly not.What does...

 SIP error codes: 1xxx

Get rid of 1xx error codes and other problems by signing up with the best VoIP provider for...

 SIP error codes: 2xxx

Get rid of 2xx error codes and other problems by signing up with the best VoIP provider for...

 SIP error codes: 3xx

Get rid of 3xx error codes and other problems by signing up with the best VoIP provider for...

 SIP error codes: 4xx

Get rid of 4xx error codes and other problems by signing up with the best VoIP provider for...

 SIP error codes: 5xx

Get rid of 5xx error codes and other problems by signing up with the best VoIP provider for...

 SIP error codes: 6xx

Get rid of 6xx error codes and other problems by signing up with the best VoIP provider for...