If your device (User Agent) shows “registered” but you hear a message like “This account does not exist” or “Account is blocked” when making a call, don’t worry, this is expected behaviour in some cases and not a security issue.
What’s really happening
Our Hosted IPPBX doesn’t allow unauthorised access.
If your SIP device tries to register using:
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The wrong username or password, or
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An account that’s blocked
The system will reject the registration request. But to simplify troubleshooting, it still sends a response that some devices interpret as a successful registration.
This is why your User Agent may still show “registered”, even though the account wasn’t actually accepted.
Why the audio message?
When you try to place a call from an invalid or blocked account:
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The system sends the call to our media server
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The server plays a voice message, such as:
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“This account does not exist”
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“Account is blocked”
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“Invalid login details”
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This approach helps identify the issue clearly and quickly, without affecting system security.
What should you do next?
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Double-check the SIP username and password you’re using
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Make sure the account is active and not blocked in your Client area
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Try making a call again to confirm the error message
If you're still unsure, feel free to contact support, we’ll be happy to help.
Last updated: 01/04/2025
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All information provided is copyrighted and purely informative in nature. It is maintained by Voyced with the greatest of care using reliable sources only.
Given the fast evolution of the telecom sector, Voyced does not offer any guarantee about the accuracy and completeness of the information offered.
We explicitly do not give anyone permission to use this information in any other way than to inform themselves about what (legal) requirements there may be and they need to comply with when registering Services and/or DIDs with Voyced.
