Dear Clients.
Please make sure that you use the bank details on the invoice, if you are paying invoices by bank from outside the UK, whilst we transition to another bank.
This will ensure that your payment is received and processed as quickly as possible and will prevent any possible delays or interruptions in service, adding additional services and/or adding your TopUps.
If you pay your invoices by PayPal there is no change at all.
2017-11-01 Update to clarify.
We’re not actually swapping banks just yet but HSBC UK, the bank we have been for years, has to change their International bank account details.
They have ensured us that any payment that is sent to the ‘old’ details will still reach us but processing and us actually receiving the payment may be a with a significant delay (around 7 days) in those cases.
We will, most likely, change our actual bank within the next 3 to 6 months but you will be warned about this well before this will happen and your invoice should always show the correct details for the moment that the invoice is created up until the Due date. If, for some reason, you are paying after the due date of an invoice, do make sure the details are valid still. When we move banks we will also make sure that payment to the old bank account details will be forwarded again so that using outdated details will not get lost but receiving payment may be delayed in those cases.
