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Voyced Products and Services - Quick overview & explanations

This page is meant to give you a quick, short and clear overview of the main products and services that Voyced offers and what they are meant for. We will include a link to go straight to the correct ordering page, or to a page with more information, which you can use if you would so desire. If anything is unclear, get in touch with us so that we can advise you on the best options for your specific situation.

DIDs/telephone numbers

Standard DIDs

Geographic, nomadic and National telephone numbers

Mobile VoIP DIDs

Mobile telephone numbers for use in our VoIP solutions

TollFree DIDs

‘0800’, and the likes, TollFree/Freephone numbers

UIFN DIDs

00800 Universal International FreePhone Number

For any size business that wants to make and receive phone calls

Standard DIDs/Telephone numbers are for general and normal Business use. Anyone can call you and you can call anywhere and any telephone number in the world. Just like you have always been used to.

Available for almost all countries in the world and they include VoIP line and Free use of our Hosted IPPBX solution.

For any size business that wants to make and receive phone calls

Mobile DIDs/Telephone numbers are for general and normal Business use. Our Mobile VoIP DIDs are from the actual mobile number range in that country but are for use in our VoIP solutions. Anyone can call you and you can call anywhere and any telephone number in the world. Just like you have always been used to but text messaging is not supported as the number isn’t on a  mobile phone.

Available for more and more countries in the world and they include VoIP line and Free use of our Hosted IPPBX solution.

Give your clients the service of a free call to you

TollFree DIDs/Telephone numbers (or FreePhone as they are also often called) are for normal Business use where you want to make it as easy as possible for your clients to call you. With a TollFree number, the user generally doesn’t pay for the call but you do, therefore lowering the contact threshold. Anyone within the same country as that TollFree number can call you and you can call anywhere and any telephone number in the world. Just like you have always been used to.

Available for almost all countries in the world they include multiple VoIP Inbound Tracks and Free use of our Hosted IPPBX solution.

Give your clients the service of a free call to you + communicate the same number in each country

UIFN DIDs/Telephone numbers are TollFree numbers but the main difference is that you will get the very same subscriber number in each country. They are for normal Business use where you want to make it as easy as possible for your clients to call you. This makes it very easy and consistent to communicate to your clients and this is why, for example, communication departments generally love this option. Optionally you can request a specific number if still available. With a UIFN number, the user generally doesn’t pay for the call but you do, therefore lowering the contact threshold. Anyone within the same country of a specific UIFN number can call you and you can call anywhere and any telephone number in the world. Just like you have always been used to. Any UIFN solution will need a minimum of 2 countries activated at all times.

Available for many countries in the world they include multiple VoIP Inbound Tracks and Free use of our Hosted IPPBX solution.

Special Solutions

Special DIDs

Shared Cost DIDs

Elastic Pool

Outbound Call Center DIDs

For any size business that wants to make and receive phone calls

Special DIDs/Telephone numbers are DIDs in countries or for situations where we do not have Standard DIDs and are for general and normal Business use. With these, anyone can call you and you can call anywhere and any telephone number in the world, just like you have always been used to. Pricing, application, activation, legal requirements and implementation times may be different though, so you will have to request a quote.

Available for almost all countries in the world where we do not have any standard option available and they include VoIP line and Free use of our Hosted IPPBX solution.

For any size business that wants to make and receive phone calls

Shared Cost DIDs/Telephone numbers are DIDs with which we both share the cost of the subscription but therefore you will have an inbound call rate and possibly a higher outbound call rate. This option is for general and normal Business use but with a local presence in many countries at the same time. With these, anyone can call you and you can call anywhere and any telephone number in the world, just like you have always been used to. If you are interested in this option you will have to request a quote.

Available for almost all countries in the world and they include VoIP line and Free use of our Hosted IPPBX solution.

For any size business that wants to make and receive phone calls in a variety of countries

Our Elastic Pool Solutions are based on Standard DIDs/Telephone numbers but for situations where a changing high volume of Inbound traffic is expected and where a dynamically assigned pool of Inbound tracks is required. Generally, you will need to have a minimum of 5 countries activated for this solution and the pool of Inbound tracks will be dynamically spread over all of the numbers in your Elastic Pool Solution. With this solution, anyone can call you and you can call anywhere and any telephone number in the world, just like you have always been used to. If you are interested in this option you will have to request a quote.

Available for almost all countries in the world and they include a Dynamic Inbound Track Pool of almost any size you want and Free use of our Hosted IPPBX solution.

For large volume simultaneous Outgoing Business Calls or Call Centre solutions

Outbound Call Center DIDs/Telephone numbers are for those situations where you have a much higher number of simultaneous calls going out, than coming in.

Available for almost all countries in the world, they include VoIP lines in a specific configuration and the use of our Hosted IPPBX solution can be added.

Special Solutions

Voyced Internal DIDs

Extensions / VoIP accounts for all your devices and functions

Inbound Call Center DIDs

SIP Trunk solutions

Adding additional Internal/Outbound tracks is easy

Test VoIP Accounts

Test us before you commit to a contract.

For any size business that needs multiple phones/functions/extensions with maximum flexibility but that want save money at the same time

Our Voyced Internal DIDs, or Extensions as they are often called, have all the benefits of proper VoIP accounts but for a price that is almost too good to be true.

It’s best if every device or function you use has its own VoIP account as you may want to transfer a call, change its function or have multiple phones ring when 1 number is called. This is all done easily and quickly with our ‘extensions’ offering. 1 telephone number but 4 people that need to call: extensions. Setup an IVR: extensions. A separate account that will handle all incoming Voicemails: extensions.

If you’re not sure how to plan your system and requirements, get in touch and we’ll help you get the best solution for your situation.

For large volume simultaneous Incoming Business Call  or Call Centre solutions

Inbound Call Center DIDs/Telephone numbers are for those situations where you have a much higher number of simultaneous calls coming in, than going out.

Available in more and more countries in the world as we are deploying this new solution. Each includes VoIP lines in a specific configuration and the use of our Hosted IPPBX solution can be added.

For any size business that needs (to add) more Internal/Outbound calls to their solution

Adding (additional) Internal/Outbound Tracks is easy, just add the SIP Trunk you need and your solution will be upgraded.

All SIP Trunk with implemented as 1 dynamically adjusting pool that can be used by all DIDs in your account, unless you specify differently, giving you the greatest flexibility possible.

For when you want to move to Voyced but you want to make sure we deliver what we promise

Before going into a proper contract with us, test us and the quality we will give you.

You have a few options and all will give you the possibility to really test us as you would normally: A proper number, Access to the Hosted IPPBX solution and Call Credit. The Test products will auto terminate at the end of the period you bought and if you decide to purchase a real product before the test product end date we can transfer any remaining call credit to your real contract account.
That’s all you need to experience what you have been hoping for.
Welcome to the Voyced family.

Services

Conferencing solutions

(Audio/Video)

Hosted IPPBX solutions

Class 4 and 5 Virtual PBX

Standard Call Recording

Just add to the DIDs that need it, as simple as that.

PCI Compliant Call Recording

When you need to adhere to the stricter rules, we’ve got you covered too.

For any size business that needs a group of people to join in a conversation

Our Conferencing solutions are very easy to use and have a perfect call quality. Depending on which version would suit you best you will get the flexibility you need for a price that is very hard to beat.

We do not mind if it will be an Audio or a Video Conference as we support them both and you have full control.

For any size business that wants to have the best solution with full control and flexibility

When you start using our Hosted IPPBX solution you will wonder how you have managed so long without it. It’s easy and full of amazing features (of which many you will pay extra for with other providers).

You decide what a DID/Telephone number, phone or function should do with extensive Knowledgebase articles to help you along if you get stuck.

For any size business that has a need to have all calls recorded automatically

When you add Call recording to your DIDs/Telephone numbers you will have the peace of mind that you can replay every call made, Inbound and Outbound. The recordings are available for download and playback in your regular, trusted Hosted IPPBX environment.

For any size business that has a need to have all calls recorded automatically and need to adhere to the PCI Compliancy rules

With this option, you will elevate the Call recording option to a separate, PCI Compliant version. This runs on separate clusters and is managed separately.

You add the service to your account and then add the recording for each DID that needs it. You will have the peace of mind that you can replay every call made, Inbound and Outbound. The recordings are available for download and playback in a special environment.

Extra services

Voyced 100% Quality

Gold – ETR – VIP – Premium telephone number

If you need an Easy To Remember number we will help you too.

The best support

We are continually praised for our support as we want to be there for you.

 Virtual Offices

When you need your local presence arranged, we can help you with that too.

Extended Implementation support

We are here to support you or do the work for you.

For any size business that has specific needs or demands as to what their telephone number is

For certain types of DID/Telephone number and in certain countries we may be able to help you with an ‘Extra Goodlooking’ telephone number. Get in touch and let us know what you need and we’ll be able to tell you if and how we can help you.

For we you need a little bit of extra help, we’re here for you

There a several ways that you can get in touch with us if you’re stuck or need some information. We pride ourselves on having an A++ quality support network for you to fall back on if needed.

And it’s not just us that says we’re aiming to be good, it is continually monitored and agreed by the clients that we’ve helped. On average we have been scoring well over a 9.7 out of 10 month after month after month.
Last year’s overall score was a wopping 9.81!

Whatever we do, we do as well as we can and that includes being there for you.

For any size business that is in need of a local presence 

We have partnerships with several major Virtual Office suppliers. If you need but don’t have a local presence for the DID/Telephone number that you want, let us know and we’ll let you know if and how we can help you.

Our Hosted IPPBX solution gives you so many options that we realise that you may not have the expertise or time to implement certain things. Know that we are here to help.

If you are having trouble with the implementation or adjusting certain functions, we’re here to help and support you. It may be best to start a support or sales ticket and we’ll define what the project will look like and what you and we have to do and when. Clear and concise as we think it is a shame that you may not use a function because you just don’t come around to it.

Get in touch.

VoIP Hardware (new / pre-owned)

All major brands are available for the best price.

VoIP Software

VoIP clients for Computer, laptop or Smartphone.

Dealer / Reseller / Whitelabel ITSP accounts

If you want to offer a High-Quality VoIP solution to your clients, get in touch.

This, that or the other ..

We need this or that and Voyced doesn’t seem to have it.

For any size business that needs (new) telephones as well as numbers

We can supply most major brands of VoIP hardware phones and equipment. Let us know what you need and we’ll make you the very best offer we can.

Our preferred brand would be Yealink (for its excellent price/quality ratio), but we can also supply brands like Grandstream, Snom, Polycom, Mitel and many others.

We sometimes also have pre-owned stock that has been thoroughly cleaned, tested, upgraded where needed. This may be interesting if you are on a tighter budget as you can still get the same quality hardware but for a much lower price.

For any size business that needs to use a software version of a VoIP phone

We decided not to create a new app or program that you can use on your device as there are enough good ones out there already. We don’t that that reinventing the wheel makes sense if there is no direct reason for it, so we have tested and ‘approved’ some software/’app versions but Any SIP Compliant software solution should be able to connect to us straight away.

For any Technology or Communication business that wants or needs to offer a Top Quality VoIP service to their clients 

You may needs or want to offer a World Class VoIP service to your clients but you don’t have the expertise to set it up and maintain it, the hardware and knowledge to support it or you are looking for a way to do this without the major investments this kind of quality solution would need.

We have several levels to step in so get in touch.

We do not presume to know everything so help us, tell us what you are missing still.

Is there a product and/or service that you would need from your VoIP supplier that we haven’t taken up in our portfolio yet, let us know and we will investigate if this would suit us and our offerings. We have added options and even new products, that had been requested by our clients, on several occasions already so we are very open to this. Obviously, it has to suit our type of services, capabilities, add something that we feel would benefit more clients and make financial sense, but we will certainly investigate your idea properly.

We are open to all reasonable suggestions so get in touch.