20220106: Emergency maintenance to the primary gateway for our VoiP SIMs

Dear Customer,We would like you to know about the following emergency maintenance window.Service Affected: Primary gateway for our Mobile Office SIMs Impact: None, to minor impactStart Date: Thursday, 6th January 2022, 03:00 AM (UTC)Start Date: Thursday, 6th January 2022, 04:00 AM (UTC) or much earlier if all goes wellStatus Report: Service ... Read More »

5th Jan 2022
20211222: Office/Support opening hours over the Xmas and New Years period + an End of Year message

Dear Customer, We would like you to know about the following changes in availability and of our staff over the coming Holiday period en a little end of Year message.Over the coming holiday period, starting Thursday the 23rd of December, there will be fewer staff on call so there will be some changes to our opening/support hours/options. All ... Read More »

22nd Dec 2021
20220114-15-16: Postponed - Major upgrade of the Voyced Hosted IPPBX platform - Planning and preparation

Postponement notice: As you are aware, we had planned to apply a major upgrade to our Hosted IPPBX Solution over the weekend of January 14-16th but this will be re-planned.Recent discussions with the various internal and external engineers have identified an approach that further reduces any risk during the upgrade process. If this approach is ... Read More »

15th Dec 2021
20211118: SSL Certificate issues

Dear Customer,We would like you to know about the following unplanned incident. Service Affected: The website and clientarea may indicate that the SSL Certificate has expiredImpact: Minor impact as the website and clientarea should still be reachable and availableStart Date: Thursday the 18th of November 2021, 08:00 AM (GMT)End Date: Thursday ... Read More »

18th Nov 2021
Regulatory Changes in Ireland

We would like to inform all our clients about the upcoming regulatory changes in Ireland which will simplify and improve the use of Non-Geographic number (NGN) ranges.Starting from the 1st of January 2022 the telephone number ranges 1850, 1890, and 076 NGN will be withdrawn by ComReg leaving only two in operation, 1800 (TollFree) and 0818 ... Read More »

15th Nov 2021
Changes to Colombia’s numbering plan on November 30th, 2021

Dear Customer, We would like to inform you that on November 30th, 2021 the format of all Colombian geographical DID numbers will be changed by adding the prefix “60” automatically. The reason for this change: The Communications Regulatory Commission (CRC) (the Colombina authority that governs all telephony) announced last September (2021) ... Read More »

15th Nov 2021
20211110: Unplanned outage or slow connectivity to our website and Clientarea

Dear Customer,We would like you to know about the following unplanned outage. Service Affected: Our website and ClientareaImpact: Minor/major ImpactStart Date: Wednesday, 10th of November 2021,  10:25 AM (GMT)End Date: Wednesday, 10th of November 2021,  10:45 AM (GMT)Status Report: Service StatusDescription:This morning our warning systems ... Read More »

10th Nov 2021
20210922: Planned maintenance to the primary gateway for our Mobile Office SIMs

Dear Customer,We would like you to know about the following planned maintenance window.Service Affected: Primary gateway for our Mobile Office SIMs Impact: None, to minor impactStart Date: Wednesday, 22nd September 2021, 03:00 AM (UTC)Start Date: Wednesday, 22nd September 2021, 05:00 AM (UTC) or much earlier if all goes wellStatus Report: ... Read More »

16th Sept 2021
20210624: Planned maintenance to update one of our core routers

Dear Customer,We would like you to know about the following planned maintenance window.Service Affected: Our general, public Website and Clientarea Impact: None, to minor impactStart Date: Thursday, 24th June 2021, 04:00 AM (UTC)Start Date: Thursday, 24th June 2021, 05:00 AM (UTC) or much earlier if all goes wellStatus Report: Service ... Read More »

18th Jun 2021
20210520: Possible issue with availability of web interface/UM of the Hosted IPPBX

Dear Customer,We would like you to know about the following unplanned outage. Service Affected: Possible issue with the availability of the Hosted IPPBX which may affect the web interface and the UM functions. Impact: Unknown ImpactStart Date: Thursday, 20th of May 2021,  10:40 AM (BST)End Date: Thursday, 20th of May 2021,  10:48 AM ... Read More »

20th May 2021