How does it all work with a Call Center (CC) DID?

How does it all work with a Call Center (CC) DID?

Call Center DIDs are specifically created to be able to add inbound tracks / inbound calls more flexibly and cheaper.
Outbound call capacity will be added at client level so that all accounts under that client account will benefit from the trunk and/or added Voyced Internal DIDs.

This illustration will give examples of the different routes are that are involved in the call coming in or going out, where you will need the inbound tracks, the VoIP Channels / SIP Trunks and so forth.


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Voyced - How does it all work with Call Center Outbound telephone numbers


Last updated: 01/01/2024



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All information provided is copyrighted and purely informative in nature. It is maintained by Voyced with the greatest of care using reliable sources only.
Given the fast evolution of the telecom sector, Voyced does not offer any guarantee about the accuracy and completeness of the information offered. 
We explicitly do not give anyone permission to use this information in any other way than to inform themselves about what (legal) requirements there may be and they need to comply with when registering Services and/or DIDs with Voyced.

  • Call Center, How does it work, Outbound, High Volume
  • 72 Users Found This Useful
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