What is the difference between the various types of DID?

We have several different types of DIDs/telephone numbers that cater for the various ways of using them.

All DIDs come with full use of the Hosted IPPBX included so in effect our Hosted IPPBX solution is Free for you.

And all DIDs can use SIP Trunks to expand the Internal and Outbound call capacity.

Take note:
Some countries may have posed restrictions on obtaining and/or using certain types of telephone number so please make sure you know about any possible requirements for the registration of the DID you need here.

  • Standard DIDs are generally used for normal SoHo / Business use and for both Inbound and Outbound calls.
    - Inbound traffic is free, but there is a Fair-Use-Policy for Inbound traffic related to both average use by our 'standard' users and in relation to Outbound traffic.
      If the FUP is violated we will get in touch with our client and discuss the options, such as deciding if it was incidental, moving to Inbound Only or adding a small Inbound call charge.
    - Outbound traffic is charged as indicated on our website's Call Tariff page.
    - Average lead times (we will always attempt to complete this process a.s.a.p.).
      Allocation: (Almost) instantaneous.
      Activation: 1 working day but often only minutes or a few hours.
      If paperwork is required to adhere to that specific country's requirements, the activation will not be allowed until this is approved by the local authority.
      This should usually not add more than a few hours to a day maximum.

  • Call Center DIDs are for Business use where a greater volume of Simultaneous Outbound connections is needed.
    - Inbound traffic is not available.
    - Outbound traffic, if allowed for the specific countries TollFree rules, is charged as indicated on our website's Call Tariff page.

  • TollFree or FreePhone DIDs are mostly used as a service to the respective clients as the costs for the call is usually paid for by the company that is being called.
    Typically these numbers can only be called by users in that respective country and they are allowed for Inbound calls only.
    - Inbound traffic is charged as indicated in the created quote. We will do our best to keep this charge the same and as low as possible but, as indicated in the quote, this may change during the subscription period.
    - Outbound traffic, if allowed for the specific countries TollFree rules, is charged as indicated on our website's Call Tariff page.
    - Average lead times (we will always attempt to complete this process a.s.a.p.).
      Allocation and Activation: This varies greatly for each country and you will be advised of the expected lead time in your specific quote for your specific solution/requirement.

  • UIFN DIDs are similar in use to TollFree but the important difference is that the subscriber number will be identical in all countries that participate.
    - Inbound traffic is charged as indicated in the created quote. We will do our best to keep this charge the same and as low as possible but, as indicated in the quote, this may change during the subscription period.
    - Outbound traffic, if allowed for the specific countries TollFree rules, is charged as indicated on our website's Call Tariff page.
    - Average lead times (we will always attempt to complete this process a.s.a.p.).
      Allocation and Activation: The first step is setting up the UIFN account, which takes about 2 weeks.
      Once that is done, the various UIFN numbers will be applied for and this will take between 2 to 6 weeks, depending on which countries you requested.
      We recommend counting on 1 to 2 months as a minimum time-frame before the whole solution will be live.

  • Inbound Only DIDs have been created for solutions that only need Inbound call handling and will have a high volume of Simultaneous traffic in doing so.
    - Inbound traffic has a small charge as indicated in the created quote. We will do our best to keep this charge the same and as low as possible but, as indicated in the quote, this may change during the subscription period.
    - Outbound traffic is not standard available.
    - Average lead times (we will always attempt to complete this process a.s.a.p.).
      Allocation: (Almost) instantaneous.
      Activation: 1 working day but often only minutes or a few hours.
      If paperwork is required to adhere to that specific country's requirements, the activation will not be allowed until this is approved by the local authority.
      This should usually not add more than a few hours to a day maximum.

  • Shared Cost DIDs are for specific situations where bigger volumes of calls are expected and a presence in a larger number of countries will be required.
    These products have been superseded by our Elastic Pool Solutions.
    - Inbound traffic has a small charge as indicated in the created quote. We will do our best to keep this charge the same and as low as possible but, as indicated in the quote, this may change during the subscription period.
    - Outbound traffic, if allowed for the specific countries TollFree rules, is charged as indicated on our website's Call Tariff page.
    - Average lead times (we will always attempt to complete this process a.s.a.p.).
      Allocation: (Almost) instantaneous.
      Activation: 1 working day but often only minutes or a few hours.
      If paperwork is required to adhere to that specific country's requirements, the activation will not be allowed until this is approved by the local authority.
      This should usually not add more than a few hours to a day maximum.

  • Elastic Pool Solutions. Our most flexible product range.
    This option is for bigger corporate solutions where multiple countries need to have the highest peak resilience for inbound/outbound traffic.
    This is designed to work best with intense marketing efforts and the expected temporary peak in call volumes.
    - Inbound traffic has a small charge as indicated in the created quote. We will do our best to keep this charge the same and as low as possible but, as indicated in the quote, this may change during the subscription period.
    - Outbound traffic, if allowed for the specific countries TollFree rules, is charged as indicated on our website's Call Tariff page.
    - Average lead times (we will always attempt to complete this process a.s.a.p.).
      Allocation: (Almost) instantaneous.
      Activation: 1 working day but often only minutes or a few hours.
      If paperwork is required to adhere to that specific country's requirements, the activation will not be allowed until this is approved by the local authority.
      This should usually not add more than a few hours to a day maximum.

  • Mobile DIDs, are mobile numbers but for use on our Hosted VoIP platform.
    You will not receive a SIM but you can use this number on our Hosted IPPBX platform and therefore in any VoIP device as a normal DID.
    - Inbound traffic is free, but there is a Fair-Use-Policy for Inbound traffic related to both average use by our 'standard' users and in relation to Outbound traffic.
      If the FUP is violated we will get in touch with our client and discuss the options, such as deciding if it was incidental, moving to Inbound Only or adding a small Inbound call charge.
    - Outbound traffic is charged as indicated on our website's Call Tariff page.
    - Average lead times (we will always attempt to complete this process a.s.a.p.).
      Allocation: (Almost) instantaneous.
      Activation: 1 working day but often only minutes or a few hours.
      If paperwork is required to adhere to that specific country's requirements, the activation will not be allowed until this is approved by the local authority.
      This should usually not add more than a few hours to a day maximum.

  • Specials are defined as any solution that has not already been tackled by the offerings you can already find in our portfolio. If you are looking for something you haven't been able to find, let us know and we'll do out best to help you .. and we usually can.
    - Inbound traffic has a small charge as indicated in the created quote. We will do our best to keep this charge the same and as low as possible but, as indicated in the quote, this may change during the subscription period.
    - Outbound traffic, if allowed for the specific countries TollFree rules, is charged as indicated on our website's Call Tariff page.
    - Average lead times (we will always attempt to complete this process a.s.a.p.).
      Allocation and Activation: This varies greatly for each country and you will be advised of the expected lead time in your specific quote for your specific solution/requirement.

  • Voyced Internal DIDs are proper, full-blown VoIP account and can be used for Hosted IPPBX internal functions and the make Outbound calls. They can make calls to anywhere but can not be called directly from outside of our Hosted IPPBX. They can, however, be used in Follow-Me, IVR, etc
    - Inbound traffic is free, but there is a Fair-Use-Policy for Inbound traffic related to both average use by our 'standard' users and in relation to Outbound traffic.
      If the FUP is violated we will get in touch with our client and discuss the options, such as deciding if it was incidental, moving to Inbound Only or adding a small Inbound call charge.
    - Outbound traffic is charged as indicated on our website's Call Tariff page.
    - Average lead times (we will always attempt to complete this process a.s.a.p.).
      Allocation: (Almost) instantaneous.
      Activation: 1 working day but often only minutes or a few hours.

  • SIP Trunks will add extra Internal and Outbound tracks to your Hosted IPPBX and thus expand the capacity for Internal and Outbound simultaneous calls.
    SIP Trunks are generally added to your Hosted IPPBX account so that they are available to all DIDs in your account.
    - Average lead times (we will always attempt to complete this process a.s.a.p.).
      Allocation: (Almost) instantaneous.
      Activation: 1 working day but often only minutes or a few hours.
Take note There may be regulations and requirements to adhere to in order to be able to use certain DIDs / Telephone numbers in certain countries. Check our Knowledgebase for local DID requirements as it is your responsibility the be able to comply. The allocation of the DID will be completed at the start of the order but if you can't immediately provide the required documentation, this will prevent the activation of the DIDs in question until such time that you do supply those documents. This can even result in the allocated DID being terminated again, by the local operator. In such a case there may be extra cost involved in re-allocating another DID.

For further information on many topics, go to the Knowledgebase
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