Where do we come from and how did we get where are we now (the short version)
1st computer experience
Dabbling with the first computer to see what it was all about. If you really want to know, it was a Sharp MZ 700 that was on display at a local store. As long as no potential customer was looking at it, we were allowed to use it. Trying to make sure we saved our few lines of code to a tape (who remembers those cassettes?) so that we could continue next time.
At the beginning of the 90’s computers were getting more readily available and Personal Computers were actually things that would fit in your house and were almost affordable. The graphics industry made the transitions from coding to WYSIWYG. Seeing there made us realize that there is more to both ends then meets the eye. Apple started making things pretty and Microsoft was gaining momentum with it’s Windows V3.x.
The new forms of Internet connection and speed make it possible to develop other and perhaps more demanding services. The reliability improves and services like VoIP are being tested and carefully deployed.
We start with our own service (under a different name) and soon find that quality is most important for our clients as most of them are businesses.
A new idea is born
An new way of thinking is conceived. In this day and age, when all borders are disappearing and people that live on the other side of the world often seem to be closer then your neighbour, why is it that getting in touch with them is still all boxed up. Why are there borders and boundaries in the border less digital age?
The idea for ‘Voyced – One World of Communication’ is born and plans are made.
Planning, testing, adjusting and getting it perfect
As the idea of loosing all borders is a biggy we need to make sure everything is working at the level of performance and quality that we ourselves would demand from that kind of service.
Choices are made, people are being asked to do the work where their passion lies and building, testing and experimenting is at it’s peak performance.
It works and then some!
All tests passed with flying colours. Strain testing proves that the choices that are made with regards to people, hardware and software are perfect. Working With PortaOne makes sure that calls are running at Commercial Grade level and the platform is both robust and extremely expandable.
Initial “testing” clients have been ecstatic.
everything has been running smoothly and any hiccups that do occur are handled swiftly and with care. The decision is made and the service is allowed to go live in the final group of ‘beta’ testers. Even under heavy loads, all services stay up and running as they should, so there is nothing to hold this new, remarkable service back anymore …
We have a lift off!
As all the dust of creative and technical whirlwinds settles down a bit we start looking at new and amazing extra services that we can build on this platform we created. We would just be happy with what we have if we can actually give you more. There are already multiple services in Beta, like Call Center solutions, Calling Cards and Local Number services.
Once they are given the Go!, we will add them to our list and you’ll be happily surprised.
Main focus: Coverage en User Experience
Our year 2014 focus will be on two main areas, local presence in more countries then ever before so that we’ll be able to create and deliver you your DID’s in all those countries and creating an even more user friendly interface for the IPPBX.
We’ve already started adding more countries at the beginning of January and we’ll add more every single week, perhaps for the rest of the year even! See keep a good eye on the Coverage page to see where we are at.
Main focus: Coverage en User Experience
We are aiming to be present in all major countries in the world with Geographic and non-Geographic DIDs / telephone numbers. We will also add Toll Free / Freephones numbers and services to our portfolio.
We will also optimize the IPPBX web environment and bring the up to date with functionality and look-n-feel.
A new project called ‘Usability Interface’ is started to bring part of the IPPBX functionality into the Client Web portal so that certain functions can be seen / changed without even having to log in to the IPPBX web interface.
We’ll be expanding our direct marketing efforts to the top 10 countries in Europe with an aim to gain a substantial market share in the Business segment in those countries and therefore becoming a major player in those markets.
Main focus: Expanding our Customer base
Everything will be in place to facilitate substantial extra growth of the client base. We will be aiming at at least tripling our total client base this year.
The ‘Usability Interface’ should be taking shape and gaining momentum. A select number of clients will be asked if they want to actively participate by giving feedback and/or testing new proposals. It is all about making it easier and simpler for the client after all.
Main focus: Stabilizing Customer and Services base
After substantial growth one needs to verify where processes and services can be further optimized and/or even adjusted. Intense use of a user base that has grown that much might have brought to light areas where (significant) improvement would benefit all.
Main focus: Stable growth and further reliability enhancements
2018 and beyond will be very different from what and how we use communication compared to what we are used to now. We aim to be at the technical forefront of these changes without bringing any ‘alpha’ or ‘beta’ risk to our users and services.
Main focus: Specific large account management processes made available to > 500 employee companies + improvement of User Experience
Although our main focus is the Small and medium-sized enterprise, we certainly won’t forget the larger and multi-national companies. We have much to offer in quality, service whilst making the administration and billing process just about as simple and cheap as possible. Are you multi-national? So are we! In 2018 we are able to serve origination in over a 165+ countries and we have no intention to stop adding countries until we are there .. everywhere you need us. Will this also be the year that we will move, even out of the UK perhaps?
We will also focus on all our processes and, especially the external ones, to see where we can further improve the User Experience. This includes further simplifying processes where possible and trying to get the information to our clients even more clearly.
Main focus: Significant Client base growth and optimising processes
After 3 years of focussing on quality and portfolio we are ready for another expansion driven year. The focus is clear, the tools and services are there and the quality and price can’t be beaten. For those companies that weren’t sure yet before, the time has come to move to Voyced. Don’t forget that around this time the traditional telco’s will stop their Analog and ISDN offerings in most of Europe and beyond. Having moved over before that happens is a good and wise move and may prevent lots of headaches and unforeseen cost.
Main focus: We're aiming for global number coverage
Planned coverage expansion to cover at least 85 to 90% of all countries for telephone numbers and services if not more. We want to be there where you need us, no matter what. That’s a promise.
Main focus: Enter previously 'untapped' markets
Expansion into new and specific (client) markets and niche uses. As global networks are getting more reliable and resilient to faults, new, previously untapped markets can now use VoIP as well. We have some very good ideas already but let us know if you know of or are actively in need of our type of solution and quality and it seems unavailable to you at this time.
Main focus: We're 10 years old! Woohoo!
As Voyced, in its current form, celebrates its 10th Birthday, we will make sure this will be a year to remember. We’re already planning surprises and a party! 😉
Main focus: Related services and even stronger partnerships and dealer/reseller network
Main focus: ......
2025 and beyond. What will it bring and what will have changed along the way. We’re sure that we will have changed as no progress means that other can walk all over you and that’s not going to happen. We’ll still be going from strength to strength and we’ll be a force to be reckoned with.