TL;DR:
A good Business VoIP solution doesn’t just make calls, it connects people, strengthens relationships, and supports growth.
Here are the 10 must-have features Voyced provides, with real-world examples of how they can transform the way your business communicates.
1. Global Number Coverage
Imagine you run a small software company in Manchester that’s just closed its first big client in Australia. The client loves your product, but every time they call your UK number, it’s an expensive international call for them. With Voyced, you can give them a local Australian Geographic number that rings straight to your office in the UK.
It’s not just about convenience, it’s about trust. A local number makes you feel closer to your customers, wherever they are. Voyced offers this in over 165 countries, whether you need Geographic numbers, National numbers, TollFree numbers, or VoIP Mobile numbers.
2. High-Quality International Calling
There’s nothing worse than having a potential deal fall apart because a call kept dropping out. One of our clients, an export company in Rotterdam, was using a budget VoIP provider to save costs. The problem? Every time they had a call with their supplier in South America, there were delays, echoes, and sometimes the calls just dropped.
After switching to Voyced, they noticed an immediate improvement. Calls were clear and stable, even during busy hours. High-quality routes and low-latency connections mean conversations sound natural, as if both parties are in the same room, which can make the difference between closing a deal and losing it.
3. Free Hosted IPPBX
Think of the Hosted IPPBX as the control room for your business phones. One marketing agency in Barcelona told us they used to pay extra for a basic online system that still required their IT team to make changes. With Voyced’s free Hosted IPPBX, they can log in and adjust settings themselves, from adding a new team member to setting up a new voicemail greeting, in minutes.
Features like IVR menus (“Press 1 for Sales, Press 2 for Support”), voicemail-to-email, and call transfer are all included. No extra charges. No waiting for a third party to make the change.
4. Elastic Pool Solution
If your business operates in several countries, you know how unpredictable call volumes can be. A customer service outsourcing company in Warsaw told us their challenge: in some months, their German support line was overflowing while their French line was quiet. The next month, it was the opposite.
With Voyced’s Elastic Pool Solution, they can share inbound track capacity across multiple countries. When one country is busier, it uses more of the pool; when it’s quieter, that capacity is available elsewhere. This flexibility saves money and ensures no customer waits on hold because of an artificially low limit.
5. Call Routing & Follow-Me
A busy estate agency in Dublin used to have a problem: important calls to the office phone were missed whenever the team was out showing properties. They tried diverting calls to one mobile, but then that person became the bottleneck.
Voyced’s Follow-Me feature solved it. Now, calls ring first on the main office phone, then on two mobiles in sequence, and finally on the office voicemail if no one answers. You can also set time-based rules, so after hours, calls go straight to voicemail or an on-call staff member. This means no lead is ever lost because the right person wasn’t in the office.
6. Call Recording
A training company in London uses Voyced’s Call Recording for two main reasons: staff development and compliance. They review sales calls to spot opportunities for improvement, and they keep recordings of contract discussions in case of disputes.
With Voyced, you can choose to record all calls or just certain ones, and you can store them securely for as long as needed. It’s an easy way to protect your business and improve your team’s skills at the same time.
7. Audio Conferencing
A small consultancy in Prague regularly runs workshops with clients spread across Europe. Instead of relying on unstable video calls, they often choose audio conferencing for group discussions. With Voyced, they have a private conference room with its own access PIN.
They use the AdHoc option for quick, one-off sessions, and the Enterprise option for scheduled, recurring meeti
ngs. Either way, they know the system is private, stable, and simple for clients to join, even if they’re calling from a regular landline.
8. SIP Trunks
A mid-sized call centre in Lisbon wanted to keep their existing IPPBX system but improve call reliability. Voyced’s SIP Trunks plugged directly into their current setup without the need to replace equipment.
They now handle both inbound and outbound calls through Voyced’s secure, high-quality network. SIP trunks are flexible , you can add or remove capacity quickly as your business changes, and they work with almost any modern IPPBX or compatible device.
9. Regulatory Compliance
In telecoms, every country has its own rules about who can have which numbers. One travel company in Amsterdam tried to set up numbers in several countries with another provider, only to get delays because of missing paperwork.
Voyced takes care of all the KYC (Know Your Customer) checks, local requirements, and documentation. This means when you order a number, it’s processed quickly and legally, so you’re not left waiting or facing service interruptions later.
10. Real Human Support
Here’s the thing: when your phones aren’t working, you don’t want a chatbot or a “we’ll get back to you in 48 hours” email. A law firm in Vienna found themselves in that exact position with their old provider when a routing error meant clients couldn’t reach them.
After moving to Voyced, they discovered what real support means. A call to Voyced gets you through to someone who understands VoIP, can diagnose the issue, and get it fixed, fast. No script-reading. No endless ticket queues. Just knowledgeable, human help.
Why These 10 Features Matter
These aren’t just nice-to-have extras, they’re the foundation of a professional, reliable Business VoIP setup. Whether it’s being reachable from anywhere, ensuring every call is crystal clear, or having a flexible setup that adapts to your needs, these features give your business the tools to communicate like a larger, more established organisation.
Ready to upgrade your business communications?
Voyced provides all these must-have features in one solution, with the flexibility to grow as your needs change.
