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Voyced IPPBX Functions: A selection of the standard functions available

Your phone system should help you answer more calls, respond faster, and stay in control, without adding extra work. When clients compare providers, they look for two things: the features they need today, and the confidence that the platform will still fit when the business grows.

Voyced brings Virtual Numbers, Hosted IPPBX, SIP Trunks, and optional eSIMs into one global business voice platform. The overview below shows what you can do out of the box, with clear explanations for owners and recognised terms for experienced users.

Business Numbers and Global Reach

Your number is your front door. If it looks local and works everywhere, clients call you more often and trust you sooner.

Look local worldwide (Global Virtual Numbers in 165+ Countries)

Get Virtual Numbers in 165+ countries, managed from one account.
Choose Geographic numbers, National numbers, VoIP Mobile numbers, TollFree, or UIFN where available.
Route calls anywhere using Hosted IPPBX or SIP Trunks.

See the Country availability and requirements

Build local trust (Geographic Numbers)

Use Geographic numbers that match the caller’s region.
This improves answer rates and reduces “who is this?” hesitation.
Send calls to a person, team, IVR, or queue.

See the Country availability and requirements.

Cover the whole country (National Numbers, non-geographic)

Use National numbers that are not tied to a city.
Keep one number while routing to any team or location.
Useful for national marketing and fast expansion.

Keep a mobile identity without a SIM (VoIP Mobile Numbers)

Use mobile-format numbers delivered as VoIP calls.
No SIM needed, use them on SIP phones, softphones, or apps.
Ideal for sales teams and managers who travel.

Remove barriers for callers (TollFree Numbers)

Let customers call you without paying for the call.
You still control routing, business hours, queues, and reporting.
Common for support and inbound sales.

Use one global freephone brand (UIFN Numbers)

Use one UIFN number across multiple participating countries.
Perfect for international marketing where one number is easier to remember.
Route UIFN calls into IVR, queues, or teams.

Works with: Virtual Numbers (DIDs), Hosted IPPBX, SIP Trunks, multi-country routing

Related terms: virtual numbers, geographic numbers, national numbers, TollFree numbers, UIFN, international phone numbers

Core Platform and Scalability

This is the engine room. Owners want simple control, experienced users want the right building blocks and a platform that scales.

Run your phone system in the cloud (Hosted IPPBX)

Our Hosted IPPBX, use a cloud phone system that replaces on-site PBX hardware.
Manage users, numbers, routing, and features from one web portal.
Build call flows for one office or many countries.

Connect your own system to Voyced (SIP Trunks)

Connect Voyced to your PBX, SBC, or SIP endpoints using a SIP Trunk and add (extra) Outbound tracks.
Keep your existing setup while using Voyced for global reach and numbers.
Ideal for hybrid deployments and IT-led environments.

Scale without limits (Unlimited IPPBX scalability)

Add users, numbers, and call flows as your business grows.
Avoid artificial caps that force upgrades or rebuilds later.
Support small teams now, larger teams later.

Avoid licence surprises (IPPBX included by default)

Core IPPBX features are included as standard.
No per-user feature licences that block key functions.
Switch on features as needed, keep control.

Keep teams organised (Extensions and Internal Numbers)

Create extensions for staff, teams, and devices.
Share main numbers while keeping internal routing tidy.
Works across offices, countries, and remote staff.

Keep contacts consistent (Shared Phonebook)

Use one shared directory across the business.
Speed up transfers and call-backs, reduce mistakes.
Useful for sales, support, and reception.

Connect your tools to your calls (Connectivity Marketplace)

Connect your phone system to hundreds of business tools and CRMs via Voyced connectivity.
Reduce manual work, keep call activity aligned with your workflow.
Great for teams that want calling plus automation, without changing platform.

Related terms: VoIP integrations, CRM phone integration, VoIP API, call automation

Works with: Hosted IPPBX, SIP Trunks, extensions, SIP devices, multi-site accounts

Related terms: Hosted IPPBX, cloud PBX, SIP Trunks, business phone system, scalable IPPBX

Call Handling and Routing

Most missed calls happen because routing is unclear. This section shows how you direct every call to the right place, fast.

Guide callers automatically (IVR and Auto-Attendant)

Create a digital receptionist with menu options like “Press 1 for Sales”.
Reduce interruptions and speed up call handling.
Use time-based rules and different menus per number.

Control what happens to every call (Call Routing Rules)

Set rules per number, department, campaign, or country.
Route calls to a person, group, queue, voicemail, or external destination.
Change routing without changing the number.

Match your real working hours (Time, Date, and Day Based Routing)

Automatically switch routing for office hours, evenings, weekends, and holidays.
Stop calls going to the wrong place when the office is closed.
Keep service consistent without manual switching.

Make sure a team answers (Hunt Groups)

Ring multiple people or devices for one incoming call.
The first person to answer takes the call, others stop ringing.
Ideal for sales, support, and shared inbox style teams.

Keep callers during busy moments (Call Queues)

Hold callers in an organised queue when nobody is free.
Calls connect as soon as an agent becomes available.
Protects lead capture and support experience.

Let repeat callers reach the right person (Extension Dialling)

Allow callers to dial an extension directly when they know it.
Speed up the journey, reduce transfers.
Works well with IVR menus.

Speed up internal calling (Abbreviated Dialling)

Use short codes for common internal actions and contacts.
Reduce dialling time and errors.
Useful for reception and busy teams.

Works with: IVR, routing rules, call queues, hunt groups, schedules, call destinations

Related terms: IVR, auto-attendant, call routing, call queues, hunt groups, business call flow

Mobility and Business Continuity

Calls should reach you, not a building. This section keeps your business reachable when people move, travel, or work remotely.

Stay reachable anywhere (Follow-Me and Call Forwarding)

Calls ring your desk phone, mobile, or softphone based on rules.
Set it once, then it follows your real working day.
Ideal for hybrid and remote work.

Ring every device that matters (Call Forking)

Ring multiple devices at the same time.
Answer faster without guessing which device will ring.
Useful for managers and mobile staff.

Redirect calls instantly (Call Divert)

Divert calls when you cannot answer.
Send calls to colleagues, voicemail, or a backup destination.
Stop callers hitting dead ends.

Keep service running in problems (Fall-back facilities)

Automatically reroute calls if a local office goes offline, for example.
Protect availability during internet issues, power cuts, or outages.
Keep clients connected and confident.

Support remote staff properly (Teleworkers and Remote Offices)

Keep remote staff and offices on one phone system.
Avoid separate setups per location.
Give callers the same experience everywhere.

Add reliable travel connectivity (Optional eSIM Integration)

Use Voyced eSIMs for mobile data while travelling.
Support apps and softphones on the move.
Complements VoIP Mobile numbers for international staff.

Works with: Follow-Me, forwarding, multi-device ringing, remote users, optional eSIMs

Related terms: call forwarding, follow me, VoIP mobility, remote workers, business continuity VoIP

Team Productivity and Daily Use

Small features often make the biggest difference day to day. These tools reduce friction inside the team, which improves client experience.

Send calls to the right person fast (Call Transfer)

Transfer calls quickly and cleanly to the right colleague.
Reduce delays and avoid “can you call back?” moments.
Works across devices and locations.

Put a call on hold safely (Call Parking)

Park a call and retrieve it from another phone using a short code.
Perfect for reception desks and shared workspaces.
Keeps callers secure while you find the right person.

Help each other answer calls (Group Call Pickup)

Pick up a colleague’s ringing phone from your own device.
Reduce missed calls when someone steps away.
Ideal for small teams and busy desks.

Reach groups instantly (Paging and Intercom)

Send quick announcements to groups or devices.
Useful for reception, warehouses, and back offices.
Keep internal communication fast.

Handle more than one call (Call Waiting)

Get alerts when a second call arrives.
Choose how to respond without losing control.
Important for lean teams.

Know what kind of call it is (Ext-to-Ext Distinctive Ring)

Use different rings for internal versus external calls.
Avoid answering the wrong way under pressure.
Small change, big clarity.

Works with: extensions, shared offices, reception workflows, busy teams

Related terms: call transfer, call parking, group pickup, business phone features, office phone system

Commercial Flexibility and Fair Billing

This section helps buyers compare. It answers the common question, “Will I pay fairly as we grow?” without turning the page into a pricing pitch.

Keep calling simple (Unlimited calling without bundles)

Make as many calls as you need, without fixed call packages or forced plans.
Calls are charged per second from your call credit balance, only when you actually call.
Unused credit does not expire, so you stay flexible and in control.

Encourage inbound contact (Incoming calls are free)

Receive incoming calls without per-minute charges (with many Standard numbers and SBU).
Remove friction for support and sales.
Supports customer-first communication.

Keep global calling affordable (Super cheap call rates)

Competitive international call rates with business-grade quality.
Good for global teams and international customers.
A strong fit for multi-country calling.

Grow without forced upgrades (Pay as you grow)

Scale usage and setup as your business grows.
Avoid bundles that force you to pay for what you do not use.
Keeps the system flexible over time.

Pay only for real time (One second billing)

Calls bill per second, not rounded up to minutes (where we are allowed to do so).
This keeps billing fair, especially at higher volume.
Helps teams control costs without micromanaging calls.

Call from anywhere without data (Call Through)

Place calls through the platform using access methods designed for reliable voice calling.
Useful in locations where apps or data do not behave consistently.
Gives mobile teams another way to place business calls.

Works with: global calling, usage-based billing, business planning

Related terms: per second billing, pay as you go VoIP, business call rates, VoIP pricing model

Security, Identity, and Control

A good phone system protects your brand. It also protects your budget and keeps calling behaviour under control.

Keep control away from live systems (Separated Admin and IPPBX Access)

Administrative access is kept separate from the live phone system.
This reduces the risk of accidental changes affecting active calls.
It also limits impact if credentials are ever misused.

Stay available if one location fails (Geographic Redundancy)

Calls are handled across multiple geographic locations instead of a single site.
If one location or route is unavailable, calls can continue via another path.
This improves uptime and reliability without manual intervention.

Limit access when required (IP-Based Access Restrictions, Optional)

Access can be restricted to specific IP addresses or networks if required.
This adds an extra security layer for fixed locations or private systems.
Because this can reduce geographic redundancy, it is best used only when truly needed.

Allow only trusted devices (SIP Authentication and Registration Control)

Only authorised devices and systems can register and place calls.
This prevents unauthorised access and keeps routing predictable.
Important for both Hosted IPPBX users and SIP Trunk setups.

Keep branding consistent (Caller ID Control)

Choose which number shows for each user or line.
Use a main number for brand consistency, or direct numbers for teams.
Useful for sales and support.

Hide your number when needed (Withhold Caller ID)

Withhold caller ID for specific use cases (extra securities are needed).
Use selectively, since some destinations restrict it.
Keep control without changing setup.

Protect calls in transit (Secure Signalling and Media, TLS and SRTP)

Call signalling and audio can be encrypted where supported.
This protects conversations from interception during transport.
Relevant for businesses that handle sensitive or confidential calls.

Block risky call types (Call Barring)

Restrict certain outgoing call types to reduce misuse.
Useful for shared phones and strict policies.
Helps prevent unwanted traffic patterns.

Works with: line-level rules, policy enforcement, brand identity

Related terms: caller ID control, call barring, VoIP security, business phone security

Monitoring and Call Quality

Owners want visibility, teams want clarity, clients want quality. This section supports confidence during comparison.

See what is happening right now (Real-Time Monitoring)

View calls made.
Spot busy periods and respond quickly.
Helpful for staffing and service control.

Get clear history and oversight (Call Detail Records, CDRs)

Access call history with timing and activity details.
Track usage by number, user, or destination.
Supports reporting and reconciliation.

Coach and support staff (Call Supervision)

Use supervisor tools such as listen, whisper, or join.
Help during difficult calls and train new staff.
Fits most non-call-centre situations.

Improve clarity on every call (HD Voice)

Clearer audio reduces repeats and misunderstandings.
Useful for sales, support, and international calling.
Clients notice the difference.

Keep quality stable worldwide (Premium Network Quality)

Business-grade routing designed for consistency and reliability.
Built for professional use across countries and carriers.
Supports a premium caller experience.

Keep callers calm while waiting (Music on Hold)

Play audio while callers wait in a queue or hold state.
Reduce hang-ups and improve experience.
Works well with queues and busy routing.

Sound like a real business (Custom Voice Prompts)

Upload your own greetings, menus, and voicemail prompts.
Keep tone consistent across countries and departments.
Supports clear caller journeys.

Works with: reporting, supervision, service assurance, quality oversight

Related terms: call detail records, CDR reporting, VoIP monitoring, call quality

Optional Extras

Record calls when you need to (Call Recording)

Record calls for training or compliance.
Useful for support and sales teams that coach performance.
Optional due to storage and processing load.

Bring people into one call (Audio Conferencing)

Host multi-party conference calls for teams and suppliers.
Useful for distributed teams and quick decision calls.
Optional due to server intensity.

Technical summary for experienced buyers

  • Virtual Numbers (DIDs): Geographic, National, VoIP Mobile, TollFree, UIFN

  • Hosted IPPBX included, scalable, extensions, shared directory

  • SIP Trunks for PBX and hybrid setups

  • IVR, routing rules, time-based routing, hunt groups, call queues

  • Follow-Me, forwarding, divert, forking, fall-back facilities, teleworkers

  • CDRs, real-time monitoring, supervision (listen, whisper, join)

  • HD voice, premium routing, voice prompts, music on hold

  • Commercial terms: per-second billing, free inbound, unlimited calls on supported destinations, pay as you grow, call through

  • Optional extras: call recording, audio conferencing

If you are ready to order you can go straight to the ordering system

Feature / Capability Voyced Cloudtalk 8x8 Vonage Nextiva RingCentral Intermedia Unite
Core positioning Voice quality and reliability first Call centre focused UC bundles UC bundles UC bundles UC bundles UC bundles
Global Virtual Numbers ✅ 165+ countries ⚠️ Limited ⚠️ Limited ⚠️ Limited ❌ Mainly US ⚠️ Limited ⚠️ Limited
Geographic, National, TollFree, UIFN ✅ All supported ⚠️ Partial ⚠️ Partial ⚠️ Partial ⚠️ Partial
Hosted IPPBX included ✅ Yes, standard ⚠️ Tiered ⚠️ Tiered ⚠️ Tiered ⚠️ Tiered ⚠️ Tiered
Unlimited IPPBX scalability ✅ Yes ⚠️ Plan-based ⚠️ Plan-based ⚠️ Plan-based ⚠️ Plan-based ⚠️ Plan-based ⚠️ Plan-based
SIP Trunks ✅ Core service ⚠️ Limited ⚠️ Add-on ⚠️ Limited ⚠️ Limited
Hybrid PBX support ✅ Yes ⚠️ ⚠️ ⚠️ ⚠️
IVR / Auto-attendant ✅ Included ⚠️ Tiered ⚠️ Paid ⚠️ Paid ⚠️ Paid ⚠️ Paid
Call queues & hunt groups ✅ Included ⚠️ Tiered ⚠️ Paid ⚠️ Paid ⚠️ Paid ⚠️ Paid
Advanced routing & fall-back ✅ Yes ⚠️ Limited ⚠️ Limited ⚠️ Limited ⚠️ Limited ⚠️ Limited ⚠️ Limited
Geographic redundancy ✅ Built in ⚠️ Limited ⚠️ ⚠️ ⚠️ ⚠️ ⚠️
Admin vs live system separation ✅ Yes
SIP authentication control ✅ Yes ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️
Secure signalling (TLS / SRTP) ✅ Where supported ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️
IP-based access restriction ⚠️ Optional
Call supervision (listen / whisper) ✅ Yes ⚠️ Paid ⚠️ Paid ⚠️ Paid ⚠️ Paid ⚠️ Paid
Real-time call monitoring ✅ Yes ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️
Call Detail Records (CDRs) ✅ Yes
HD voice quality ✅ Standard ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️
Network focus Premium voice traffic only Mixed traffic Mixed traffic Mixed traffic Mixed traffic Mixed traffic Mixed traffic
Auto-dial / burst traffic allowed ❌ No ⚠️ Yes ⚠️ Yes ⚠️ Yes ⚠️ Yes ⚠️ Yes ⚠️ Yes
Call quality consistency at scale High and predictable Medium Medium Medium Medium Medium Medium
Incoming calls free ✅ Yes
Per-second billing ✅ Yes
Credit never expires ✅ Yes
Unlimited calling model Usage-based, no bundles Bundles Bundles Bundles Bundles Bundles Bundles
Pay as you grow ✅ Yes
Connectivity marketplace ✅ Hundreds of integrations ⚠️ CRM-led ⚠️ Limited ⚠️ Limited ⚠️ Limited ⚠️ Limited ⚠️ Limited
Video required ❌ No ⚠️ Yes ⚠️ Yes ⚠️ Yes ⚠️ Yes ⚠️ Yes ⚠️ Yes
SMS required ❌ No ⚠️ Yes ⚠️ Yes ⚠️ Yes ⚠️ Yes ⚠️ Yes ⚠️ Yes
Call recording ⚠️ Paid ⚠️ Paid ⚠️ Paid ⚠️ Paid ⚠️ Paid ⚠️ Paid ⚠️ Paid
Audio conferencing ⚠️ Paid ⚠️ Paid ⚠️ Paid ⚠️ Paid ⚠️ Paid ⚠️ Paid ⚠️ Paid
Support model Direct voice specialists Tiered Tiered Tiered Tiered Tiered Tiered
Troubleshooting depth (voice & SIP) Deep and hands-on Limited Limited Limited Limited Limited Limited
Typical pricing position Low, usage-based Medium Medium–High Medium–High Medium High Medium–High

All information in this comparison is believed to be accurate at the time of publication and is based on publicly available sources, vendor documentation, and market research. Features, availability, and pricing models may change over time.

Voyced IPPBX Functions: Optional extras


Call Recording

Conference calling

Own custom branding of URLs


Reseller / Dealer environment

Distributor environment

IPPBX functions