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What is KYC?

KYC, or Know Your Customer, is the process of verifying the identity of a client before and during a business relationship.
It is a legal requirement for regulated industries, including Business VoIP providers like Voyced, and forms part of Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) compliance.

KYC ensures the businesses using our services are legitimate and prevents misuse of our network for unlawful activities such as fraud, spam calling, scam campaigns, money laundering, or terrorist financing.

Why Voyced Must Perform KYC

As a Business VoIP provider, Voyced supplies services that can be used worldwide, including Geographic numbers, National numbers, Mobile VoIP numbers, TollFree numbers, and SIP trunks.

Without KYC:

• Fraudulent operators could hide behind fake identities

• Networks could be used for spam or abusive calling campaigns targeting individuals or businesses

• Regulators and carriers could impose severe penalties, including cutting off service routes

KYC protects:

• Our clients by preventing their numbers from being linked to illegal activity

• The Voyced network by keeping our carrier relationships secure and stable

• End users worldwide by reducing scam and spam traffic

The Legal Framework

Our KYC processes follow:

• The Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017 (UK)

• EU Anti-Money Laundering Directives (AMLD), currently the 6th AMLD

• Ofcom and other telecom regulator requirements

• Data Protection laws, including GDPR

Many carriers now require proof of customer identity before allocating certain number types. If we cannot provide verified details, service activation may be refused or withdrawn.

When KYC is Required

We must carry out KYC:

1. When activating a new account or regulated service, especially for inbound numbers

2. When there is a change in ownership, control, or contact details

3. If suspicious usage is detected, such as high-volume short calls or complaint spikes

4. When requested by a carrier or regulator

What We Verify

For companies:

• Company registration documents

• Legal entity name, registration number, and address

• Directors and Ultimate Beneficial Owners (UBOs) with 25% or more ownership

• Proof of identity for UBOs and authorised signatories

• Proof of business activity, if required

For individuals acting for the business:

• Government-issued photo ID

• Proof of address

• Live photo or video verification

How KYC Prevents Spam and Abuse

Spam and scam calling damage the entire telecom ecosystem.

KYC helps by:

• Blocking anonymous misuse by ensuring only verified, traceable businesses can access services

• Identifying high-risk traffic early so suspicious call patterns can be stopped before they escalate

• Protecting your reputation by reducing the risk of your numbers being blacklisted by carriers

• Maintaining global connectivity by ensuring carriers and regulators trust our network compliance

The Voyced KYC Process

(our Customer Verification)

1. Document Request
   We securely request only the necessary documents for your service type. PDFs are preferred and English versions speed up verification.

2. Verification and Compliance Checks

   • Match against company registries

   • Identity verification of owners and authorised signatories

   • Risk assessment based on service type and intended use

3. Approval or Additional Checks
   Low-risk applications are approved quickly.
   If a case is flagged as higher risk, such as high outbound call volumes to specific countries, enhanced due diligence may apply.

4. Ongoing Monitoring
   We may re-verify if unusual patterns occur, such as a sudden spike in short-duration calls or complaints about unsolicited contact.

Advisory for Business Clients

To ensure smooth onboarding and uninterrupted service:

• Prepare documents early, including IDs, company registration, and proof of address

• Be clear about call usage and ensure outbound campaigns comply with local telecom and marketing laws

• Avoid spam practices such as predictive diallers, robocalls, or cold-call campaigns without consent

• Keep details updated if there are changes in company structure or contact information

• Act quickly on complaints to help maintain your service and prevent carrier intervention

Key Takeaway

KYC is not just about meeting a legal requirement. It is a safeguard for your business, your brand, and your customers.

By completing KYC properly, you help:

• Prevent spam and abuse on the Voyced network

• Maintain compliance with telecom regulations

• Keep your services active and trusted worldwide

For any questions about acceptable use or KYC requirements, contact the Voyced compliance team before placing your order.

Last updated: 08/08/2025

© Voyced
All information provided is copyrighted and purely informative in nature. It is maintained by Voyced with the greatest of care using reliable sources only.
Given the fast evolution of the telecom sector, Voyced does not offer any guarantee about the accuracy and completeness of the information offered. 
We explicitly do not give anyone permission to use this information in any other way than to inform themselves about what (legal) requirements there may be and they need to comply with when registering Services and/or DIDs with Voyced.