Creatio CRM – SIP Interconnect Manual for Voyced
Use Voyced as an external SIP provider
What You’ll Need
-
Voyced DID Account:
Your-Voyced-DID -
Service Password:
YourServicePassword -
SIP Server:
sip.voyced.eu -
Admin access to Creatio CRM with Telephony Integration enabled
Requirements Before You Begin
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Your Creatio CRM instance must have the Telephony integration package installed.
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You must have Asterisk Connector or Generic SIP PBX integration enabled (both support direct SIP).
-
Your firewall must allow:
-
SIP signalling to
sip.voyced.euon UDP/TCP 5060 -
RTP media on UDP ports 10000–20000
-
Step 1 – Enable Telephony Integration
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Log in as an Administrator.
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Go to System Designer → System settings.
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Search for Telephony service and ensure it is enabled.
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Install the Asterisk connector or Generic SIP PBX package if not already present.
Step 2 – Configure PBX Connection
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Go to System Designer → Integrations → PBX settings.
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Click New and select Generic SIP PBX (or Asterisk if you prefer).
-
Enter:
-
PBX name:
Voyced -
PBX type:
Generic SIP PBX(orAsterisk) -
Server:
sip.voyced.eu -
Port:
5060 -
Transport:
UDP(TCP optional)
-
Step 3 – Add Voyced SIP Credentials
-
In the PBX configuration, add:
-
Login:
Your-Voyced-DID -
Password:
YourServicePassword -
Domain/Realm:
sip.voyced.eu -
Register expires:
3600seconds
-
-
Save the settings.
Step 4 – Assign Numbers to Users
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Go to System Designer → Users.
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Select the user who should receive calls.
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In the Telephony section:
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Extension: Your Voyced DID
-
PBX: Select
Voyced
-
-
Save.
Step 5 – Codecs
Ensure the PBX or SIP endpoint allows:
-
G722 -
G711A(PCMA) -
G711U(PCMU) -
G729(fallback)
Step 6 – Test the Integration
-
Use the Creatio CRM softphone or connected SIP endpoint.
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Make an outbound call to a known working number.
-
Call your Voyced DID from an external phone.
-
Verify:
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Clear two-way audio
-
Correct caller ID display
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Call records appear in Creatio
-
Optional Features
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Click-to-call: Enable in CRM settings for one-click dialling from contact records.
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Call Recording: If your PBX supports it, you can store recordings in Creatio.
-
Voicemail: Dial
1233to access Voyced voicemail.
Troubleshooting
-
Registration failed: Check SIP login/password and firewall access.
-
No audio: Confirm RTP ports are open.
-
Caller ID not correct: Update outbound CLI in PBX settings.
Last updated: 01/08/2025
© Voyced
All information provided is copyrighted and purely informative in nature. It is maintained by Voyced with the greatest of care using reliable sources only.
Given the fast evolution of the telecom sector, Voyced does not offer any guarantee about the accuracy and completeness of the information offered.
We explicitly do not give anyone permission to use this information in any other way than to inform themselves about what (legal) requirements there may be and they need to comply with when registering Services and/or DIDs with Voyced.
