This guide applies to Mitel MiVoice Business (formerly Mitel 3300 ICP), which is the most widely deployed and SIP-compatible Mitel platform. Mitel’s lower-end Office systems may not support third-party SIP trunks without licensing or restrictions.
SIP Trunk Setup for Voyced – Mitel MiVoice Business
This guide shows how to connect Voyced to Mitel MiVoice Business using a standard SIP trunk. It supports both inbound and outbound calling.
What You’ll Need
Before you begin:
-
Access to Mitel System Administration Tool (Web or Console)
-
A working Class of Service (COS) and at least one extension
-
Your Voyced SIP trunk credentials:
| Field | Value |
|---|---|
| SIP Username | Your-Voyced-DID |
| SIP Password | YourServicePassword |
| SIP Server | sip.voyced.eu |
| SIP Port | 5060 |
| Transport Protocol | UDP |
| Codecs | alaw, ulaw, g729 |
Firewall requirements:
-
Open UDP 5060 for SIP
-
Open UDP 10000–20000 for RTP
Step-by-Step Configuration
Step 1: Create a SIP Peer Profile
-
Go to System > SIP > SIP Peer Profile
-
Click Add
General Settings:
| Field | Value |
|---|---|
| SIP Peer Profile Name | Voyced |
| SIP Transport Type | UDP |
| Remote Trunk Type | Network |
| Address Type | IP Address |
| Peer Address | sip.voyced.eu |
| Port | 5060 |
| Outbound Proxy | Leave blank |
Click Save
Step 2: Assign SIP Authentication
Still in the SIP Peer Profile:
-
Go to SIP Authentication
-
Set:
| Field | Value |
|---|---|
| User Name | Your-Voyced-DID |
| Password | YourServicePassword |
| Confirm Password | YourServicePassword |
Click Save
Step 3: Create a Trunk Group
-
Go to Trunks > Trunk Group
-
Click Add
Settings:
| Field | Value |
|---|---|
| Trunk Group Number | Choose a free ID (e.g. 17) |
| Trunk Type | SIP |
| Trunk Service Type | Tie Line |
| Trunk Service Number | Any (e.g. 9017) |
Click Save
Step 4: Assign Trunks to Trunk Group
-
Go to Trunks > Trunk
-
Click Add
Fill in:
| Field | Value |
|---|---|
| Trunk Group Assignment | 17 (or your ID) |
| Associated Peer Profile | Voyced |
| Number of Trunks | Based on your plan |
Click Save
Step 5: Program Call Routing
For Outbound:
-
Go to ARS (Automatic Route Selection)
-
Add or modify a route to use the Trunk Group for Voyced
-
Example:
-
Route Name:
VOYCED -
Route Number:
10 -
Trunk Group:
17
-
Assign dial patterns to use this route (e.g. 0N, 9N, etc.)
For Inbound:
-
Go to Call Routing > Incoming Call Handling
-
Assign DID (e.g.
Your-Voyced-DID) to ring an extension or hunt group
Step 6: Test & Debug
-
Call your Voyced DID from an external number
-
Make an outbound call from your extension using the correct prefix
Use Mitel Maintenance Logs > SIP Messages to monitor SIP registration and call setup.
Summary Table
| Setting | Value |
|---|---|
| SIP Server | sip.voyced.eu |
| Port | 5060 |
| Username | Your-Voyced-DID |
| Password | YourServicePassword |
| Transport | UDP |
| Trunk Type | SIP (Network) |
| Codec Preference | alaw, ulaw, g729 |
Last updated: 01/08/2025
© Voyced
All information provided is copyrighted and purely informative in nature. It is maintained by Voyced with the greatest of care using reliable sources only.
Given the fast evolution of the telecom sector, Voyced does not offer any guarantee about the accuracy and completeness of the information offered.
We explicitly do not give anyone permission to use this information in any other way than to inform themselves about what (legal) requirements there may be and they need to comply with when registering Services and/or DIDs with Voyced.
