Important:
Avaya has multiple platforms (IP Office, Aura, Communication Manager). This guide is written for Avaya IP Office, the most commonly deployed small-to-medium business system.
SIP Trunk Setup for Voyced – Avaya IP Office
Use this guide to connect your Avaya IP Office system to Voyced via a manual SIP trunk configuration. This setup supports both inbound and outbound calling.
What You’ll Need
Before you start, prepare the following:
-
Access to the Avaya IP Office Manager
-
One or more users/extensions created in the system
-
Your Voyced SIP credentials:
| Field | Value |
|---|---|
| SIP Username | Your-Voyced-DID |
| SIP Password | YourServicePassword |
| SIP Server | sip.voyced.eu |
| SIP Port | 5060 |
| Transport Protocol | UDP |
| Codecs | alaw, ulaw, g729 |
Also confirm:
-
UDP port 5060 and RTP (10000–20000) are allowed through your firewall
Step-by-Step Configuration
Step 1: Open IP Office Manager
-
Launch the Avaya IP Office Manager application
-
Connect to your IP Office system and download the current configuration
Step 2: Create a SIP Line
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Navigate to Line > Right-click > New > SIP Line
-
Set Line Number (e.g. 17)
-
Under SIP Line tab:
| Field | Value |
|---|---|
| ITSP Domain Name | sip.voyced.eu |
| Send Caller ID | P-Asserted Identity |
| URI Type | SIP |
| Max Calls per Channel | Set per your plan |
Step 3: Transport Tab (within SIP Line)
| Field | Value |
|---|---|
| ITSP Proxy Address | sip.voyced.eu |
| Layer 4 Protocol | UDP |
| Use Network Topology Info | LAN1 |
| Send Port | 5060 |
Step 4: SIP URI Tab
-
Click Add
-
Local URI:
Your-Voyced-DID -
Contact:
Your-Voyced-DID -
Display Name:
Use Internal Data -
Incoming Group: (e.g. 17)
-
Outgoing Group: (same as above)
-
Max Calls per Channel: Set to match your plan
Step 5: SIP Credentials (Authentication)
-
Go to User > SIP Credentials
-
Add the following:
-
User Name:
Your-Voyced-DID -
Authentication Name:
Your-Voyced-DID -
Password:
YourServicePassword
-
Step 6: Short Codes (for Outbound Calls)
-
Go to Short Codes
-
Add:
This allows outbound dialling by prefixing with 9 (e.g. 903161234567).
Step 7: Incoming Call Route
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Go to Incoming Call Routes
-
Add a new route:
-
Incoming Number:
Your-Voyced-DID -
Line Group ID: Match the SIP line
-
Destination: Extension, Hunt Group, or Auto Attendant
-
Step 8: Save and Reboot
-
Save the configuration
-
Reboot the system to apply changes
Step 9: Testing and Diagnostics
-
From an internal extension, dial out using
9 + number -
Call the
Your-Voyced-DIDfrom a mobile or landline to test inbound
For logs and SIP trace:
-
Use System Monitor
-
Filter by SIP, Call, or RTP
Summary Table
| Setting | Value |
|---|---|
| SIP Server | sip.voyced.eu |
| Username | Your-Voyced-DID |
| Password | YourServicePassword |
| Port | 5060 (UDP) |
| Codec Order | alaw, ulaw, g729 |
| Registration Method | SIP URI + SIP Credentials |
| Outbound Prefix | 9 |
Last updated: 01/08/2025
© Voyced
All information provided is copyrighted and purely informative in nature. It is maintained by Voyced with the greatest of care using reliable sources only.
Given the fast evolution of the telecom sector, Voyced does not offer any guarantee about the accuracy and completeness of the information offered.
We explicitly do not give anyone permission to use this information in any other way than to inform themselves about what (legal) requirements there may be and they need to comply with when registering Services and/or DIDs with Voyced.
