Plan before setting up your IVR / Auto-Attendant

How to set up a good and clear IVR/Auto Attendant solution?

We would wholeheartedly recommend that you do not start setting up your IVR without first creating a proper and clear Flow Chart.

This will visualise the options you want and need and how they should be connected.
It should also make sure you do not forget anything.

You will be able to verify the whole Flow with any other people involved, like management or implementation specialists, and get approval before you start and possibly have to make changes again.
It's easy to get lost in a tree if you do not know what branches are there/where.

If you do not have a Flowcharting program already we can recommend using the following free, online tool as it is easy and flexible in its use:
Draw.io

I
f at any point you run into issues or get lost and need our help, please send us the Flowchart too so that we have a visual reference of what you are trying to achieve.
This will make any type of process troubleshooting much quicker and easier.

Last updated: 01/01/2024

 

 


© Voyced
All information provided is copyrighted and purely informative in nature. It is maintained by Voyced with the greatest of care using reliable sources only.
Given the fast evolution of the telecom sector, Voyced does not offer any guarantee about the accuracy and completeness of the information offered. 
We explicitly do not give anyone permission to use this information in any other way than to inform themselves about what (legal) requirements there may be and they need to comply with when registering Services and/or DIDs with Voyced.

  • IVR, IVR action, IVR prompt, IVR with multiple menus
  • 4 Uživatelům pomohlo
Byla tato odpověď nápomocná?

Související články

Basic setup information

1) A working, stable Internet connection that has enough speed and reliability for your use.We...

Sample Asterisk base configuration

The following base config for Asterisk has been tried and tested and should have you up and...

Microsoft Lync connectivity to the Voyced Hosted IPPBX

Microsoft Lync utilises TLS to secure packet (voice, video, etc) transfers.TLS is only possible...

What is POE and do I need it?

POE stand for 'Power Over Ethernet' which means that a device Could get it's power through its...

What are Allocation and Activation time?

What are Allocation and Activation time?There are 2 steps involved in getting you a DID /...