Dear Customer,
We would like you to know about the following unplanned outage.
Service Affected: Connectivity issues on all eSIMs, in the UK only.
Impact: Severe Impact
Start Date: Monday, 13th of October 2025, 17:49 AM (BST)
End Date: Monday, 13th of October 2025, 18:53 AM (BST)
Status Report: Service Status
Status: Ongoing
Description:
Vodafone UK is experiencing a major issue disrupting their 4G and 5G service.
This issue impacts mobile data connectivity on all UK eSIMs. Data only eSIMs should automatically select an alternative network, if they don't they usually will if youset the devie to flight mode and than off flight mode again.
Note that our website, email support and telephony was uninterrupted and worked as expected at all times.
All Hosted IPPBX environments were unaffected by this and all VoIP traffic continued to receive and terminate all calls as expected.
Our apologies for the inconvenience this may cause and if there are any questions, please contact our technical support team.
Kindest Regards
the Voyced Technical team
Update 1:
Vodafone UK has implemented a fix that they believe has resolved the outage. We are seeing mobile data connectivity return to expected levels but will continue to monitor to ensure this remains the case.
Monday, October 13, 2025
