SuiteCRM – SIP Interconnect Manual for Voyced
Use Voyced as an external SIP provider
What You’ll Need
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Voyced DID Account:
Your-Voyced-DID -
Service Password:
YourServicePassword -
SIP Server:
sip.voyced.eu -
An Asterisk or FreePBX instance directly connected to SuiteCRM’s Telephony integration
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Admin access to SuiteCRM
Requirements Before You Begin
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SuiteCRM does not include native SIP registration but integrates directly with Asterisk (or any PBX supporting AMI and SIP).
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Your PBX will register directly to Voyced, and SuiteCRM will connect to the PBX for click-to-call, call pop-ups, and call logging.
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Your firewall must allow:
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SIP signalling to
sip.voyced.euon UDP/TCP 5060 -
RTP media on UDP ports 10000–20000
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Step 1 – Configure Your PBX to Register to Voyced
On your Asterisk or FreePBX system, add:
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Replace the placeholders with your actual Voyced credentials.
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Save and reload the dialplan.
Step 2 – Enable SuiteCRM Asterisk Integration
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Log in to SuiteCRM as an Administrator.
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Go to Admin → Asterisk Configuration (you may need the “Asterisk Connector” module enabled).
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Enter:
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Asterisk Host: IP or hostname of your PBX
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Asterisk Port: Default
5038for AMI -
Asterisk Username: AMI user created on PBX
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Asterisk Secret: AMI password
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Save.
Step 3 – Assign Extensions to Users
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Go to Admin → User Management.
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Open a user’s profile.
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Set Extension to the PBX extension mapped to that user.
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Save.
Step 4 – Test the Integration
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Place a call from SuiteCRM using click-to-call.
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Confirm the PBX routes the call over Voyced SIP trunk.
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Receive an inbound call to your Voyced DID and verify a pop-up appears in SuiteCRM.
Step 5 – Voicemail
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If you use Voyced voicemail, dial
1233from your SIP phone connected to the PBX.
Troubleshooting
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No registration: Check SIP login/password and firewall rules.
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No CRM pop-ups: Confirm AMI settings in Asterisk and SuiteCRM match.
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One-way audio: Ensure RTP ports are open both ways.
Last updated: 10/08/2025
© Voyced
All information provided is copyrighted and purely informative in nature. It is maintained by Voyced with the greatest of care using reliable sources only.
Given the fast evolution of the telecom sector, Voyced does not offer any guarantee about the accuracy and completeness of the information offered.
We explicitly do not give anyone permission to use this information in any other way than to inform themselves about what (legal) requirements there may be and they need to comply with when registering Services and/or DIDs with Voyced.
