Bitrix24 – SIP Interconnect Manual for Voyced
Use Voyced as an external SIP provider
What You’ll Need
-
Voyced DID Account:
Your-Voyced-DID -
Service Password:
YourServicePassword -
SIP Server:
sip.voyced.eu -
A Bitrix24 account with Telephony enabled
-
Admin access to your Bitrix24 settings
Requirements Before You Begin
-
Your Bitrix24 plan must include the SIP Connector feature.
-
Ensure your internet connection can reach
sip.voyced.euon UDP/TCP 5060. -
Allow RTP ports 10000–20000 (UDP) through your firewall for media.
Step 1 – Access the Telephony Settings
-
Log in as an Administrator in Bitrix24.
-
Go to CRM → Telephony → Configure Telephony.
-
Click on Connect SIP PBX.
Step 2 – Select “SIP Connector”
-
Choose Cloud PBX (SIP Connector).
-
Click Connect.
Step 3 – Enter Voyced SIP Details
Fill in the fields as follows:
-
Server (PBX address):
sip.voyced.eu -
Login:
Your-Voyced-DID -
Password:
YourServicePassword -
SIP Port:
5060 -
Transport:
UDP(TCP if required) -
STUN Server: Leave blank (Voyced does not require STUN)
Click Save.
Step 4 – Configure Caller ID
-
Still in the Telephony settings, go to Caller ID.
-
Set your Voyced DID as the default outbound Caller ID.
-
Save changes.
Step 5 – Assign Numbers to Users
-
Go to Telephony → Configure Users.
-
Assign the connected Voyced number(s) to the relevant Bitrix24 users.
-
Save.
Step 6 – Codecs
Voyced recommends:
-
G722 -
G711A(PCMA) -
G711U(PCMU) -
G729(optional, fallback)
Most Bitrix24 SIP connections negotiate automatically, but check your PBX/SBC settings if calls fail.
Step 7 – Test Your Connection
-
Use the Bitrix24 webphone or a connected SIP desk phone.
-
Place an inbound and outbound test call.
-
Confirm:
-
Registration status shows Active
-
Audio quality is clear both ways
-
Caller ID displays correctly
-
Optional Features
-
Voicemail: Use
1233for Voyced voicemail retrieval -
Call Recording: Enable in Telephony → Call Recording (storage limits may apply)
-
Call Forwarding: Can be set within Bitrix24 or in your Voyced account
Troubleshooting
-
Registration fails: Check credentials and ensure the SIP Connector is active.
-
One-way audio: Verify firewall RTP port range is open.
-
Dropped calls: Check internet stability and SIP registration expiry (Voyced default: 3600 seconds).
Last updated: 10/08/2025
© Voyced
All information provided is copyrighted and purely informative in nature. It is maintained by Voyced with the greatest of care using reliable sources only.
Given the fast evolution of the telecom sector, Voyced does not offer any guarantee about the accuracy and completeness of the information offered.
We explicitly do not give anyone permission to use this information in any other way than to inform themselves about what (legal) requirements there may be and they need to comply with when registering Services and/or DIDs with Voyced.
