Odoo – SIP Interconnect Manual for Voyced
Use Voyced as an external SIP provider
What You’ll Need
-
Your Voyced DID account (e.g.
Your-Voyced-DID) -
Your Service Password (e.g.
YourServicePassword) -
Voyced SIP Server:
sip.voyced.eu -
A working Odoo instance with the VoIP module installed and enabled
-
Access to Odoo’s admin interface
Requirements Before You Begin
-
You must be running Odoo 13 or newer (VoIP module support is built-in from v9+, but older versions may lack some settings).
-
Your Odoo server must have internet access to reach
sip.voyced.euon UDP/TCP 5060. -
If you are behind a firewall, allow RTP ports 10000–20000 (UDP) for media.
Step 1 – Enable the VoIP Module
-
Log in to Odoo as an Administrator.
-
Go to Apps → search for VoIP.
-
Install VoIP SIP WeRTC (sometimes shown as “VoIP” or “VoIP Integration”).
-
Once installed, a PBX Configuration menu will appear under Settings.
Step 2 – Add Voyced as Your SIP Provider
-
Go to Settings → PBX Configuration → SIP Accounts.
-
Click Create.
-
Fill in the fields:
-
Account Name:
Voyced -
SIP Login:
Your-Voyced-DID -
SIP Password:
YourServicePassword -
SIP Server:
sip.voyced.eu -
SIP Port:
5060 -
Transport:
UDP(orTCPif preferred) -
Outbound Proxy: Leave blank unless advised by Voyced.
-
STUN Server: Leave blank (Voyced does not require STUN).
-
-
Save your settings.
Step 3 – Configure Codecs
-
In PBX Configuration, find Allowed Codecs.
-
Set:
-
G722 -
G711A(PCMA) -
G711U(PCMU) -
G729(optional, as fallback)
-
-
Disable other codecs to ensure quality.
Step 4 – Assign SIP Account to Users
-
Go to Settings → Users & Companies → Users.
-
Open the user profile.
-
Under the VoIP section:
-
SIP Login:
Your-Voyced-DID -
SIP Password:
YourServicePassword -
PBX Server: Select
Voycedfrom the dropdown.
-
-
Save.
Step 5 – Test Your Connection
-
Use the Odoo WebRTC phone (softphone icon in top bar).
-
Place a test call to a known working number.
-
Check for:
-
Clear audio both ways
-
No registration errors
-
Caller ID showing correctly
-
Step 6 – Optional Settings
-
Voicemail: Set to
1233for Voyced voicemail access. -
Call Recording: Enable if needed (check storage capacity).
-
Call Routing: Configure within Odoo to route inbound calls to users or queues.
Troubleshooting
-
Registration failed: Double-check login/password and SIP server.
-
No audio: Check RTP ports on your firewall.
-
Choppy audio: Prioritise VoIP traffic in your network (QoS).
Last updated: 10/08/2025
© Voyced
All information provided is copyrighted and purely informative in nature. It is maintained by Voyced with the greatest of care using reliable sources only.
Given the fast evolution of the telecom sector, Voyced does not offer any guarantee about the accuracy and completeness of the information offered.
We explicitly do not give anyone permission to use this information in any other way than to inform themselves about what (legal) requirements there may be and they need to comply with when registering Services and/or DIDs with Voyced.
