SIP Trunk Setup for Polycom SoundStation IP 6000
Setting up your device with Voyced as your Business VoIP Provider.
What You’ll Need
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Polycom SoundStation IP 6000 conference phone connected to your network
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Voyced account details:
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Account / telephone number:
Your-Voyced-DID -
Service password:
YourServicePassword -
SIP server:
sip.voyced.eu
-
-
Access to the phone’s web UI or on-device menu
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Administrator login credentials
Requirements Before You Begin
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Latest Polycom firmware installed
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Firewall/router must allow SIP UDP to
sip.voyced.euand RTP UDP ports as per defaults -
Disable SIP ALG on your router/firewall
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Test your Voyced account with a softphone beforehand
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Change the default admin password for security
SIP Trunk Setup Steps
1. Access the Web Interface
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Press Menu → Status → Network → TCP/IP Parameters to find the IP address
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Enter this IP in your web browser and log in as admin
2. Create or Edit a SIP Account
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Navigate to Settings → Lines → Line 1
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Fill in:
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Display Name: Your Business Name or
Your-Voyced-DID -
Address:
Your-Voyced-DID -
Authentication User ID:
Your-Voyced-DID -
Authentication Password:
YourServicePassword -
Label: Voyced
-
SIP Server Address:
sip.voyced.eu -
Port: 5060
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Transport: UDP
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3. SIP Server Settings
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Preferred: DNS NAPTR
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Fallback: SRV →
sipnl.voyced.eu -
Transport: UDP
4. Advanced Account Settings
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Caller ID Header:
PAI-RPID-F -
Voicemail Number:
1233 -
Voicemail Subscribe: Enabled
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STUN: Disabled
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DNS Mode: With fallback logic
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NAT Keep Alive: Enabled
5. Codec Settings
List in this priority order (from higher quality to lower):
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G722 **
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G723 **
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G726 **
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PCMU (u-law)
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PCMA (a-law)
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G711
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G729
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Opus **
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iLBC **
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AMR-WB **
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AMR **
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GSM
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Any other codecs your device supports
Codecs marked with ** may be supported but aren't guaranteed to work across all global routes.
If you have audio issues, switch back to G711 or G729 and test again.
Testing
-
Save and reboot the device
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Confirm registration status shows Registered
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Test both inbound and outbound calls
Last updated: 01/08/2025
© Voyced
All information provided is copyrighted and purely informative in nature. It is maintained by Voyced with the greatest of care using reliable sources only.
Given the fast evolution of the telecom sector, Voyced does not offer any guarantee about the accuracy and completeness of the information offered.
We explicitly do not give anyone permission to use this information in any other way than to inform themselves about what (legal) requirements there may be and they need to comply with when registering Services and/or DIDs with Voyced.
