How to configure multiple pickup groups?

The multiple pickup groups functionality allows phone lines in the same Cloud PBX/IP Centrex environment to be grouped so that phone line owners within the group may answer each other’s calls by merely dialing a Group Pickup Prefix on their phones.

Let’s assume that there are two offices working with shared secretarial services.
First you must enable a Group Pickup feature, then configure two huntgroups and lastly configure the pickup groups within them:

1. Go to the Incoming Calls page:
Enable the Group Pickup feature
In the Group Pickup Prefix field specify *77. 

Voyced - How to configure multiple pickup groups?

 

2. Go to the Cloud PBX/IP Centrex tab.

3. On the Huntgroups page of the Cloud PBX/IP Centrex tab add two huntgroups (for how to add huntgroups, see the section titled Huntgroups):

  • To the first huntgroup 88 (e.g. Sales Department) add the required extensions: 222, 333 and the secretary’s 999 extension.
    Define huntgroup 88 as primary for extensions 222 and 333. Make sure the Call Pickup Allowed feature is enabled for the huntgroup.
  • To the second huntgroup 99 (e.g. Support Department) add extensions 444, 555 and the secretary’s 999 extension.
    Define huntgroup 99 as primary for all these extensions – 444, 555 and 999. Make sure the Call Pickup Allowed feature is enabled for the huntgroup. 

Voyced - How to configure multiple pickup groups?

 

Voyced - How to configure multiple pickup groups?

 

With these settings the following scenario is possible:

There is an incoming call to extension 444.
The secretary (extension 999) can dial *7788 to pick up the call (because 444 is in their non-primary group, thus *77 won’t work.
They have to dial the group pickup prefix and the number of huntgroup).
To pick up an incoming call to the extension 222 the secretary can dial *77 because extension 222 is in their primary group. 

 

Last updated: 01/01/2024

 

 


© Voyced
All information provided is copyrighted and purely informative in nature. It is maintained by Voyced with the greatest of care using reliable sources only.
Given the fast evolution of the telecom sector, Voyced does not offer any guarantee about the accuracy and completeness of the information offered. 
We explicitly do not give anyone permission to use this information in any other way than to inform themselves about what (legal) requirements there may be and they need to comply with when registering Services and/or DIDs with Voyced.

  • 1 brukere syntes dette svaret var til hjelp
Var dette svaret til hjelp?

Relaterte artikler

Is it also possible to call using Voyced on a SmartPhone, without WiFi?

Yes, this is possible from our side.Please check the contract with your provider to determine if...

Is it possible to use Voyced on a SmartPhone?

Yes, this is perfectly well possibleAs Voyced is fully SIP-compliant, you can use any open SIP...

Does the Voyced platform support: SRTP

Does the Voyced Hosted IPPBX solution support SRTP?Yes, it does as standard, but as passthrough;...

Does the Voyced platform support: ZRTP

At this very moment it doesn't yet, but we're working on getting this implemented as soon as the...

Does the Voyced platform support: TLS

Yes it does, but you have to contact us to get this extra functionality added. Last updated:...