User Agent says “registered” but I get an audio message telling me that the account is invalid?
Of course our IPPBX does not really allow unauthorized clients onto your network. If the SIP User Agent tries to register using an incorrect username or password, or with an account which is blocked, registration will not
succeed. However, UA will still receive registration confirmation (and this is why you see “registered” in the UA). But if you try to make an outgoing call it will be diverted to the media server, where the appropriate message will be played (e.g. “This account does not exist” or “Account is blocked”).
This allows SIP registration’s troubleshooting to be greatly simplified.
Last updated: 01/01/2024
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