Dear Customer,
We would like you to know about the following unplanned outage.
Service Affected: one of our administration servers
Impact: Major Impact
Start Date: Wednesday, 30th July 2014, 06:30 AM (GMT)
End Date: See updates below
Status Report: Service Status
Description:
One of our administration servers seemed to have run into some issues which might be related to some additional installation work we performed on this server a few weeks ago. Therefore some servcies might or might not be avialable at times.
Engineers have responded immediately and are working in unison in an attempt to find the problem and therefore the solution as quickly as possible.
We apologies for the inconvenience that this may cause and if there are any questions, please contact our technical support team.
Kindest Regards
Support team
Update 07:35 AM (GMT):
It seems that a software issue has occurred. Engineers are working hard to isolate the problem and take action to getting the server back on-line.
Update 9:00 AM (GMT):
Most services are back on-line but the issue was related to the previously mentioned installation and upgrade work. Those actions will be reversed asap.
Update 10:15 AM (GMT):
The server is running as it should. Further investigation is being conducted to find the reason for the outage / software failure.
Update 2:15 PM (GMT):
Further investigation has indicated that a required and automatic security update on one of those new services was indeed the issue.
That service has been disabled for now as we will look for alternatives or new options.
Wednesday, July 30, 2014
