If you are sending in a support request regarding a call that seems to be going wrong, please add all the following fields with regards to that call. There is a larger field at the end which you can use for further examples, if you have those. Take note: Supplying enough and the correct information will speed up the process of investigation and therefore solving enormously.
Please send us all the details of at least 2 call attempts, if possible from different devices to eliminate device issues, no older than 4 hours.
Take note: You may have 10, 20 or 100 accounts with us that all show the same caller ID. This is why we need the account (often called username) that is set up on your device.
(See the Call records in your Hosted IPPBX environment or perhaps your phone (in that case, also tell us the timezone if it isn't GMT)
(If incoming call is the issue)
(If outgoing call is the issue)
(you can find your external IP number by going to https://www.whatismyip.com/ )
If the error occurred when you tried to call someone, did you also try if the call would work if you dial the full International number. This may pinpoint or eliminate local call issues
Details should, at least, include: DID in, DID out, Time of call, but ad as much info as you can.
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