Please use the correct form/department and fill it out as completely as possible. This will make sure it will reach the correct department and will speed up further actions considerably.
If you are changing the department for this ticket, please do a (faulty) submit first so that the ticket specific form and its related fields can be applied. Thank you.

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If you are sending in a support request regarding a call that seems to be going wrong, please add all the following fields with regards to that call. There is a larger field at the end which you can use for further examples, if you have those. Take note: Supplying enough and the correct information will speed up the process of investigation and therefore solving enormously.

Please send us all the details of at least 2 call attempts, if possible from different devices to eliminate device issues, no older than 4 hours.

(you can find your external IP number by going to https://www.whatismyip.com/ )

If the error occurred when you tried to call someone, did you also try if the call would work if you dial the full International number. This may pinpoint or eliminate local call issues

Details should, at least, include: DID in, DID out, Time of call, but ad as much info as you can.

Details should, at least, include: DID in, DID out, Time of call, but ad as much info as you can.

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