Basic setup information

1) A working, stable Internet connection which has enough speed and reliability for your use.
We would advise counting 100k in each direction as a very safe number, so a 1Mbit/1Mbit stable Internet connection should be able to support at least 10 simultaneous calls.

2) As Voyced is a fully SIP compliant service, any SIP-compliant device and software solution should work straight away.

3) There are a few basic settings that you need, as well as your personal account details, to set up your account on any of these devices.
Please consult your manual for the device on how to set it up.

4) The basic information you'll need is:
- Your Voyced DID account information (login combination).
- Set the Voicemail number: 1233
- Codec to use (in order):
  1. PCMU/u-law (bit rate = 64 kbit/s)
  2. PCMA/a-law (bit rate = 64 kbit/s)
  3. g711 (bit rate = 64 kbit/s)
  4. g723 (bit rate = 24, 40 kbit/s)
  5. g729 (bit rate = 8 kbit/s)

The following may be supported but this varies greatly as support can not be guaranteed to all termination end-points worldwide.
If you run into an issue with audio, please switch back to G711 or G729 to test and makes sure it isn't the codec that is creating the issue.

  6. g726 (bit rate = 16, 24, 32, 40 kbit/s)


5a) SIP Server settings:
This would be the ideal setting as this will give you geographic redundancy and therefore an even more reliable solution.
SIP Server:
- Host:
- Port: 0
- Transport: DNS NAPTR

(some devices will not have this option but will have SRV.
This may work as well but in some cases, you may have to set the port to 5060)

5b) If the above does not work or your device does not support this option at all.
Please use the more traditional:
SIP Server 1:
- Host:
- Port: 5060

And if you can, add a fall-back option manually but only add this as a second option and if available:
SIP Server 2:
- Host:
- Port: 5060

Always use UDP if at all possible for enhanced reliability and security.

That should be enough to set up your telephone number/line.

1) So, if there are any other options, please leave them as default for now or at least until you have the setup complete, tested and you are online.
That way you will know where you went wrong if you switched on one of the extra options.
This includes such as STUN and Proxy settings, leave them/switch them off as you will not need them as our platform already tackles these issues.

2) We recommend the uLaw, aLaw and G729 codecs for use by our clients.
If you have particular needs, please contact us to discuss.
We do our best to accommodate client need but this may mean special and more limited routing options.

After a reboot/restart of the device, it should connect to our Virtual PBX, your line goes live and you can make calls and calls can be made to your number.

Take note:
We would recommend to only setup up the phone as indicated (no extra options on either the phone or your DID account) and test as such.
That way you will know the line is working.
If you make any change after that and the calls stop working, you will know you can always go 1 or more steps back in your custom configuration to get back to a working line.

In case of trouble with making or receiving your first calls, we may ask you to go back to these basics to verify where the issue may be coming from.

Example screenshots from basic, non-redundant setup portion of a well-known phone brand:

Voyced IP Phone example screen 1

Note: Display name will generally mean the text you want to see on the phone's actual display, so you should set this to Voyced (to indicate it is the Voyced line) or your company or personal name, for example.

Voyced IP Phone example screen 1

Voyced IP Phone example screen 2

Note: make sure you follow the codecs And the order which we indicated in the text above as this may change over time.

Voyced IP Phone example screen 2

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